Retail Supervisor-Arborland Center

　　Brand: Bath & Body Works

　　Location: Ann Arbor, MI, US

　　Location Type: On-site

　　Job ID: 042QA

　　Job Area: Store: Management

　　Employment type: Full-time

　　Description

　　At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

　　We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

　　Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Supervisor, you will enjoy the opportunity to work in partnership with the Store manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works.

　　Responsibilities

　　Responsible for leadership tasks as delegated by the store manager

　　Provide individual and team performance feedback and recommendations to managers

　　Train, coach, reward and motivate associates to improve selling and the customer experience

　　Reinforce selling expectations, performance, results and accountability with all associates

　　Lead and model selling and customer experience standards

　　Set the direction and goals for the day/shift when associates arrive for work

　　Build a highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail information

　　Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpretation/dissemination company directive

　　Act as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issues

　　Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities

　　Maintain policies and procedures

　　Bath & Body works is proud to offer a competitive, performance-based compensation and benefits package to our eligible associates. Benefits include a merchandise discount, a no cost mental health and well-being program, health coverage with a variety of plans to choose from, and flexible and affordable saving programs. We also offer flexible scheduling and opportunities for paid time off. Visit bbwbenefits.com for details.

　　View Benefits Information (https://careers.bathandbodyworks.com/en/about-us/benefits/)

　　Qualifications

　　Qualifications & Experience

　　Proven experience delivering sales results

　　Ability to effectively communicate and foster a customer focused selling culture

　　Ability to provide effective, in the moment coaching to associates

　　Available for varied weekly shifts including weekend, closing and peak periods

　　Prior experience in a supervisory role, preferably in a retail setting

　　Core Competencies

　　Lead with Curiosity & Humility

　　Build High Performing Teams for Today & Tomorrow

　　Influence & Inspire with Vision & Purpose

　　Observe, Engage & Connect

　　Strive to Achieve Operational Excellence

　　Deliver Business Results

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

　　We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:Los Angeles Fair Chance In Hiring Ordinance (https://bca.lacity.org/Uploads/fciho/Ban%20the%20Box%20Poster%20-%20Private%20Employers%2C%20as%20of%208.23.18.pdf) ,Philadelphia Fair Chance Law (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf%3E) ,San Francisco Fair Chance Ordinance (https://sfgov.org/olse/sites/default/files/FileCenter/Documents/11600-Art%20%2049%20Official%20Notice%20Final%20091114.pdf) .

　　We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.