About the Role:

　　Client Relationship and Services - triMargin–French Speaking

　　The Post-Trade Client Relationship and Services (CRS) Team for triResolve Margin is the client-facing function serving a growing global triResolve Margin client base.

　　triResolve is a network community service that provides counterparty exposure management services including proactive portfolio reconciliation of OTC derivative portfolios, collateral management, and dispute resolution

　　The role requires a dynamic individual who is keen to apply technical ability and attention to detail in a relationship management role; Ease with working independently but advancing issues as needed. You need to be a motivated self-starter with the ability to learn quickly and handle multiple and competing priorities simultaneously with excellent organizational skills and attention to details. The CRS team is responsible for ongoing support of existing clients, providing training & demos, and for testing and onboarding new clients to the platform. An engaged and proactive ‘customer success’ mindset is expected. The role requires technical aptitude, exceptional interpersonal and organizational skills. The position sits at a key point between our external clients and internal stakeholders, including Sales, Business Line Management, Development & Product Management teams.

　　Responsibilities

　　• Daily monitoring of incoming queries (email/phone/exceptions) across a broad spectrum of the client base, with a keen awareness of priorities for urgent vs non-urgent issues

　　• Collaboration with internal teams on account management and client feedback

　　• Build, document and maintain close relationships with set of assigned clients

　　• Work within the Key Business Initiative (KBI) framework where relevant

　　• Promote comprehensive and effective usage of the service as appropriate to each client

　　• Raise functionality requests and take part in brainstorming or feature testing

　　• Perform customer health checks and fix setup inconsistencies

　　Qualities to succeed in the role

　　• Meticulous attention to detail and analytical ability

　　• Client-facing or prior support experience

　　• Relationship management skills and motivation to develop and excel in this area

　　• The ability to understand complex process flows and concepts, as well as to explain these accurately and concisely to clients

　　• Interest in technology

　　• Self-motivated and curious to learn

　　• Ability to work in a fast-paced environment and to multitask

　　• Proven team player

　　• Excellent written and verbal communication skills in English and French (preferably)

　　• Knowledge of finance (including derivatives) and awareness of the trade processing lifecycle would be beneficial

　　• Basic understanding of trade reconciliation, collateral management and/or settlement processes ideal

　　About OSTTRA

　　Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

　　OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

　　With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

　　Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

　　Learn more at www.osttra.com .

　　What’s In It For You?

　　Benefits:

　　We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

　　Our benefits include:

　　Health & Wellness: Health care coverage designed for the mind and body.

　　Flexible Downtime: Generous time off helps keep you energized for your time on.

　　Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

　　Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

　　Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

　　Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

　　For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/

　　Equal Opportunity Employer

　　S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

　　If you need an accommodation during the application process due to a disability, please send an email to:  [email protected]  and your request will be forwarded to the appropriate person. 

　　US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

　　20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

　　Job ID: 296700

　　Posted On: 2024-01-25

　　Location: London, United Kingdom