Role purpose To offer exceptional customer service whilst maximising all initial sales

　　opportunities and all future online sales.

　　Key

　　accountabilities

　　• Deliver excellence in customer service

　　• Follow the sales process in order to maximise sales and promote to all

　　customers our online products range for all transactions- Travel Money

　　card, Online Sales etc

　　• Embrace the Digital mindset – Social Media – Google reviews / Facebook /

　　Instagram

　　• Understand features and benefits of all Travelex product lines

　　• Use every opportunity to upsell and cross-sell

　　• Recognise the warning signs of questionable transactions and mitigate

　　possible effects of the sale

　　• Adhere to promotional marketing offers

　　• Manage till stocks

　　• Achieve individual KPIs / targets

　　• Fully investigate overs and shorts (differences) and report

　　• Adhere to company and location policy and procedures, including Audit,

　　Risk, Health & Safety, Security and customer service requirements

　　• Ensure compliance to legal and corporate requirements

　　• Maintain high standards of housekeeping and presentation of stores

　　• Contribute to the success of the team

　　• Complete training within required timelines

　　• Any other reasonable instructions as required by the business

　　Role-specific

　　experience and

　　skills

　　• Retail, cash handling and/or banking experience

　　• Good customer service skills

　　• Good numerical ability

　　• Good knowledge of product, services and procedures

　　• Demonstrated experience working with computer systems

　　• Ability to work independently as well as in a team environment

　　• Ability to handle routine activities with attention to accuracy and detail

　　• Flexibility to work different shifts and locations as required

　　• English language skills

　　General

　　experience and

　　personal

　　qualities

　　• Self-aware, open-minded with a high degree of personal and professional

　　integrity

　　• The ability to build and manage relationships, developing trust and credibility

　　with customers, partners, peers, teams, internal and external stakeholders

　　• A strong record of performance delivery in their area of expertise, through

　　increased sales and/or performance against KPIs

　　• The ability to analyse issues and solve problems

　　• Drive customer focus in everything we do to gain and retain high quality

　　customers for the long-term success of Travelex

　　Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.

　　Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.