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Retail Loss Prevention Tactical Customer Service Associate
Retail Loss Prevention Tactical Customer Service Associate-December 2024
Chicago
Dec 1, 2025
ABOUT THE TJX COMPANIES, INC.
At TJX, our mission is to deliver great value to our customers every day.
10,000+ employees
Retail
VIEW COMPANY PROFILE >>
About Retail Loss Prevention Tactical Customer Service Associate

  Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

  Posting Notes: TJ Maxx Store 0724 || 11 North State Street || Chicago || IL || 60602

  Opportunity: Contribute To The Growth Of Your Career.

  The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.

  Acts as a visual deterrent to prevent potential loss/dishonesty.Wears a Company-issued Body Worn Camera (if assigned) and engages the camera during approved situations.Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest and black shirt. The Associate is responsible for wearing black pants and shoes.Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only).Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio.Properly responds to Merchandise Protection Pedestal Activation.Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management.Performs a closing safety sweep of the store with a member of management.Acts as a witness to shoplifter apprehension attempts with certified Store Detectives.Adheres to all Company Policies and Procedures, including Loss Prevention policies. Calls police only when directed by the appropriate LP Associate or Store Management in an emergency.Documents required incidents in AIIM (case management).

  Who We Are Looking For: You!

  Excellent communication skills and good judgmentAbility to respond appropriately to changes in direction or unexpected situationsStandout colleague, working effectively with peers and supervisors to accomplish tasksAble to work a flexible schedule to support business needs0-2 years retail or security experience

  A Few More Reasons to Love TJX.

  Competitive CompensationWeekly PaychecksAssociate DiscountCareer development opportunitiesTAAP - TJX Associate Assistance ProgramsBe a part of an inclusive teamFlexible work schedules

  Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.

  At TJ Maxx there's so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

  Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

  Posting Notes: TJ Maxx Store 0724 || 11 North State Street || Chicago || IL || 60602

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