Home
/
Administration and Office
/
Retail Customer Service Supervisor
Retail Customer Service Supervisor-March 2024
Berkeley
Mar 30, 2026
ABOUT THE TJX COMPANIES, INC.
At TJX, our mission is to deliver great value to our customers every day.
10,000+ employees
Retail
VIEW COMPANY PROFILE >>
About Retail Customer Service Supervisor

  Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.

  Posting Notes: HomeGoods Store 1085 || 1330 Fitzgerald Dr STE A || Pinole || CA || 94564

  JOB SUMMARY

  Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued,and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed

  Duties and Responsibilities

  Promotes a "Highly Satisfied" customer experience utilizing appropriate tools and resourcesDrives customer loyalty through all programs and initiativesAddresses customer concerns and issues promptlyUpdates Associates on current customer experience feedback,goals,and company initiativesUtilizes TJX approved Training resources,protocols,and guides to provide training and mentoring to all Associates on Policies and ProceduresProvides ongoing recognition and constructive feedback on cashier performanceMaintains and monitors cash controls including change fund Adheres to all labor laws and meal and break period policiesAssigns registers and coordinates breaks, strategically planning to ensure optimized coverage at frontline and sales floorAudits and approves all applicable paperworkMaintains cleanliness,recovery, and organizational standards throughout the frontlineMonitors all frontline equipment,communicating issues to managementExecutes and adheres to all Company directivesMaintains and upholds merchandising standards within the queue-lineAdheres to all operational,merchandise,and loss prevention policies and procedures (IE:merchandise ticketing,EAS tagging (if applicable),and coding standards)Ensures proper and timely handling of damages and Mark out of StockPromotes a risk-free environment by reporting to Store Management any type of safety hazard in the store Other duties as assigned

  Specify the number of associates receiving day-to-day guidance/direction:

  Position does not have any direct or indirect reports

  Minimum formal education, if any, required to perform this job

  High School graduate or equivalent degree preferred

  Minimum job skills required to perform this job

  Available to work flexible schedule including evenings and weekendsAbility to work as a team member

  Excellent interpersonal skillsExceptional customer service skills

  Ability to lift heavy merchandise with/without reasonable accommodationsAbility to train and provide direction to others

  Ability to run a register/handle money

  Must be able to handle confidential information with discretion

  Minimum experience required to perform this job:

  Experience as a coordinator or previous retail/supervisory experience preferred

  List specific jobs which could prepare an individual for this job:

  Merchandise Associate Merchandise Coordinator

  Backroom Coordinator

  Organization Chart

  Reports To:

  Store Manager

  |

  Assistant Store Manager

  Other Job Titles Reporting to This Position's Supervisor:

  Merchandise AssociatesMerchandise CoordinatorBackroom CoordinatorStore Cleaning Associate

  Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

  The pay range within this store is $17.00 to $17.50 per hour.

  At HomeGoods, we embrace the unknown - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

  Discover Different means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

  Posting Notes: HomeGoods Store 1085 || 1330 Fitzgerald Dr STE A || Pinole || CA || 94564

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Store Executive Intern (Store Leadership Intern) -West Denver, Colorado (Starting Summer 2024)
CO Salary Range: USD 16.30 - 27.69 per hour Pay Range / Rango salarial: $16.30 USD - $27.69 USD per hour ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target
Business Office Associate Part-Time
6071 - Fremont - 44100 Christy Street, Fremont, California, 94538 CarMax, the way your career should be! Provide an iconic customer experience - Summary: Under general direction from the Business Off
Bookkeeper
Company Name:Ralphs Position Type:Employee FLSA Status:Non-Exempt Minimum Pay Range: Maximum Pay Range: Position Summary: Create an outstanding customer experience through exceptional service. Establ
Store Executive Intern (Store Leadership Intern) -East Denver, Colorado (Starting Summer 2024)
CO Salary Range: USD 16.30 - 27.69 per hour Pay Range / Rango salarial: $16.30 USD - $27.69 USD per hour ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target
Accounting Clerk
Company Name: Kroger Stores Position Type: Employee FLSA Status: Non-Exempt Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and
Acute Clinical Coordinator
3760 S. Lindbergh BlvdSuite 102, St Louis, Missouri, 63127, United States of America As a Clinical Coordinator at DaVita you will have the opportunity to excel as the superior dialysis nurse, mentor
Chronic Clinical Coordinator
567 North AveSuite 200, Atlanta, Georgia, 30308, United States of America As a Clinical Coordinator at DaVita you will have the opportunity to excel as the superior dialysis nurse, mentor and clinica
Administrative Assistant II
Job Description The Administrative Assistant II is responsible for various administrative duties and ad-hoc projects which will take place at each market center location. This role is multi-layered t
Senior Reporting Analyst
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Sr Billing Consultant Ops
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved