This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4086936Under the supervision and guidance of assigned training personnel;accepts and processes transactions from the banks customers by personalcontact, mail, and night deposit. Become knowledgeable in identifyingcustomer needs, service accounts, explain financial products and helpresolve customer issues.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　Training consists of learning and developing the essential duties listedbelow:

　　1.Maintain strict privacy regarding customer account information.Maintain customer confidence and protect bank operations by keepinginformation confidential.

　　2.Provide customers with exceptional customer service and executeoperational excellence. In person: Greet every customer with a smile,maintain eye contact, call them by name, stay connected in conversationand let them know they are appreciated. When on the telephone: Speakwith a smile, call them by name, stay connected in the conversation andlet them know they are appreciated.

　　3.Process deposits, withdrawals, cash advances, issue Cashiers Checks,and cash checks, securing proper identification and following tellerpolicies and procedures. Examine checks deposited and determine properfunds availability based on regulation requirements and complete holdnotices. Identify counterfeit currency. Ability to use mathematicalskills using money (add, subtract, multiply and divide numbers) will berequired.

　　4.Visually review customer transactions verifying necessary information.

　　5.Count and balance cash using Retail Banker platform. Buy and sellcurrency from the vault as necessary, ensuring that Retail Banker drawercash limits are not exceeded. Scan all proof work through branch capturemachine.

　　6.Receives mortgage, consumer, and other loan payments.

　　7.Ability to articulate effectively with customers by answeringquestions in person or on telephone and refers customers to other bankservices as necessary. Constantly communicate and exchange informationwith external and internal customers and must be able to exchangeaccurate information in these situations. Ability to use common senseunderstanding in order to carry out detailed written or oralinstructions.

　　8.Promote bank services and products following appropriate cross-sellingprocedures or directing client to appropriate bank personnel. Refercustomers to the proper department for issues that cannot be resolved atthe teller line. Ability to read and interpret documents and writeroutine correspondence via MS Outlook.

　　9.Adhere to daily opening and closing procedures. Follow prescribedsecurity and safety measures. Secure coin and currency at closingensuring that cash drawers and safes are locked in vault.

　　10.Maintain currency and coin supply as prescribed by bank policy.Manually count, verify and strap currency. Process coin by selling tothe vault in accordance with cash limit and coin policy. Lifting of coinand currency up to 50 pounds as needed.

　　11.Assist with night deposits, mail deposits and ATM deposits as needed.

　　12.Complete Currency Transaction Report (CTR) and Suspicious ActivityReport (SAR) as needed. Detect and inform the Bank Secrecy Act Officerof any activities that appear to be suspicious, or that involve fraud,insider abuse and/or other activities where a SAR should be consideredas needed.

　　13.Inform Banking Center Manager and/or Retail Operation Manager ofdepartment activities and of any problems, concerns or outages exceeding\$50.00.

　　14.Assist internal customers (other personnel) and executive managementas requested.

　　15.Admitting customers to their safe-deposit boxes.

　　16.Identify Fraudulent transactions, review current concerns withmanagement and become well-informed on new suspicious activities.

　　17.Balance of ATM and main cash vault as needed.

　　18.Provide quality service by answering questions, telephone inquiries,and provide information on bank services. Handle or provide assistanceto other Retail Bankers with unusual transactions and answer difficultcustomer inquiries.

　　19.Operate computer, telephone, keyboard, scanner, and copier. Computerskills including strong knowledge in MS Office Outlook, typing, 10 keyand the internet. Bank Teller will also use money counter and drive thrutube. Proficiency with internal bank software will be required.

　　20.Assist with resolving Retail Banker outages and research to resolvediscrepancies.

　　21.Must be able to arrive at work on time, work on site and workcooperatively with other co-workers.

　　22.Complete all on-line compliance Teal Training courses timely.

　　23.Attend FSB Teller Training School Preferred

　　1.Management will determine when employees attend the training.

　　24.Additional duties may be assigned or required by management.

　　Upon successful training of duties listed above:

　　Develop the specialized customer service skills necessary to acquireexperience in additional retail services:

　　1.Build consumer and business customer profiles as needed.

　　2.Process Debit Cards upon request.

　　3.Assist customers with name/address changes, account maintenanceissues, reconciliation, or complaints.

　　4.Update identification.

　　5.Opening/Closing Accounts.

　　6.Handle debit card disputes.

　　SUPERVISORY RESPONSIBILITIES: This position has no supervisory