GENERAL DESCRIPTION OF THE JOB:The WTI Field Resources Supervisor is responsible for the timely delivery of services, profitability, and all employee management and training within their respective region.ESSENTIAL DUTIES AND RESPONSIBILITIES:Coordinate staffing and scheduling of all WTI Field Reps in his/her respective regions to ensure proper utilization of manpower on specific jobs for the highest profitability. Collaborate with other Field Supervisors as necessary.Oversee the Quality Control (QC) process of all WTI Field Reps in the region, which will include random site visits to previous and current job sites, and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet the required percentage. The Supervisor should stress the profitability factor to all field personnel.Weekly communication with Sales Managers is required. The Supervisor will field all questions/concerns from the WTI Field Reps and will handle all discrepancies between the WTI Field Reps and the Sales Force.Conduct and foster professional and timely communication (via email, voicemail, or in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters.The Supervisor will also be the main contact for the office personnel if there are any problems concerning a WTI Field Rep.Ensure that all WTI Field Reps will have a professional appearance and demeanor while completing services for a customer.Conduct training (both hands-on field training and classroom style) for Field Reps, according to WTI Training Policy, to include:Proper completion of all services and related paperwork.Safety training and training documentation for all Field Reps within the region.Approval/certification of each Field Rep, including OSHA Hazard Awareness, ToolBox Talks, etc.Provide training of new contractors on the proper application of Tremco Roof Systems.Demonstrate working knowledge of all services provided.Manage, monitor, and document the performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with Human Resources as needed.Work in conjunction with the Recruiting Department for hiring of all new personnel. Ensure that all required paperwork is submitted to the corporate office on a timely basis.Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information.Handle all administrative matters and corresponding paperwork within the region, including expense management, monthly sales projections, Field Tech time management, status reports, bidding jobs with reps, large job sign-offs, project documentation, etc.Perform any other duty and/or project as required or assigned by the Vice President of WTI General Services.Qualifications:High school diploma or GEDPrior supervisory skills and ability to manage people and tasksPrior roofing experience, including patch and repair skillsKnowledge of Project Management, planning, and scheduling skillsKnowledge and experience in monitoring and maintaining Quality ControlFunctional computer skillsSafety training and OSHA knowledgeUnderstanding of budgeting and expense managementCompetencies:Adaptable, willing to change with business necessityProfessional and lead by exampleDiversity awareness and ability to adjust to multiple personalitiesPlanning and organizational skills. Able to juggle multiple priorities and demonstrate good task managementWork independently; solve problems, and ability t