Reference #: 27219399Job Description

　　Pay: $21.50 per hour

　　At Great Wolf, theRestaurant Supervisoris critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.

　　Essential Duties & ResponsibilitiesEnsures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standardsProvides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related mattersInteracts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concernsAssists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performanceEnsures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shiftCommunicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)Identify all Out of Order equipment and pass along to Manager for repairSupport management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.Assists with the coordination and execution of birthday partiesProtects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

　　Basic Qualifications & SkillsSome High School education or equivalent1+ year previous experience in a food service team lead capacity or leadership role1+ year utilizing Point-of-Sale (POS) technologyBasic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handlingMust be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as neededSuccessful completion of criminal background check and drug screen

　　Desired Qualifications & TraitsPrior experience with Micros POSServe-Safe and/or TIPS certificationProven teamworkProjects professional image that inspires trust and confidenceEnthusiastic and positive energy

　　Physical RequirementsAble to lift up to 30 lbs.Able to bend, stretch, and twistAble to stand for long periods of time

　　Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)