Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

　　About Abbott

　　Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

　　Working at Abbott

　　At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

　　Career development with an international company where you can grow the career you dream of.

　　Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

　　An excellent retirement savings plan with high employer contribution

　　Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit an affordable and convenient path to getting a bachelor’s degree.

　　A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

　　A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

　　The Opportunity

　　This position works out of our Livermore, CA, Orlando, FL, or Gainesville, FL location in the Abbott Heart Failure, Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.

　　Principle Responsibilities

　　The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

　　Responsible for sustaining call center expectations

　　Responsible for maintaining patient reorder compliance

　　Responsible for achieving department NPS goals.

　　Responsible for achieving and maintaining department KPIs

　　Completes cases and activities per department standards

　　Maintains patient records and verifies account accuracy

　　Contacts patients for updated insurance information

　　Actively participates in and attends department meetings

　　Communicates prescription revision request to clinic support teams

　　Contacts referrals to complete new patient welcome calls

　　Receives and process new referrals for out of warranty replacements Neuromodulation & CardioMEMS

　　Facilitates equipment replacement needs for in warranty or out of warranty equipment

　　Schedules patient’s annual preventative maintenance

　　Other duties as assigned

　　Required Qualifications

　　Associate degree or equivalent work history

　　Spanish Speaking Preferred

　　Some data processing experience preferred

　　Preferred Qualifications

　　Capability of typing 40 wpm

　　Minimum of one year of customer service experience

　　MS Office knowledge

　　Physical Requirements/ Competencies

　　Must be able to work at a computer workstation for extended periods of time

　　Excellent interpersonal and phone etiquette skills

　　Detail & Team Oriented

　　Professional communication Skills

　　Time Management Skills

　　No lifting over 10 pounds required without assistance

　　Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

　　Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)

　　Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

　　The base pay for this position is $15.15 – $30.25 per hour. In specific locations, the pay range may vary from the range posted.

　　An Equal Opportunity Employer

　　Abbot welcomes and encourages diversity in our workforce.

　　We provide reasonable accommodation to qualified individuals with disabilities.

　　To request accommodation, please call 224-667-4913 or email [email protected]