At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

　　Who you are

　　You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction.You are driven and see solutions rather than problems, effectively prioritizing and executing tasks.

　　About the job

　　In this role, you will have the opportunity to drive customer satisfaction by providing support to Order and Shop Coordinators, Shop Team Leads, and to Alfa Laval representatives and end users related to repair work.

　　You will be responsible for leading, developing and securing a high performing team in line with the overall Service strategy and the Alfa Laval culture to create an excellent customer experience and meet the service market demands.Currently, this is an on-site opportunity located in Greenwood, IN.

　　As part of the team, you will:

　　Supervise repair shop operations and workshop employees, request and provide drawings, research repair history, trouble shoot.Communicate technical repair information to workshop and Team Leads and end users.Lead and drive performance of the team and employees by having an active presence on the shop floor.Continuously works towards capacity planning and training planning of the team members.Determine necessary shop supplies and tooling.Work with HR and Team on daily operational issues and support repair growth.Provide Technical support and drawing interpretation for outside vendors and shop during repairs. Hold weekly Production meeting and positive participation in daily ALPS cell board meetings and improvement initiatives. (weekly meeting is on hold due to pandemic)Supervise shop safety and ensure shop safety inspections are complete and employees using proper PPE.Work with management team on Quality and turnaround improvements and other shop projects.Maintain Employee utilization reporting.Track and report Update US Bank shop supplies account reconciliation and OPTO. Open/close job folders maintain and track drawings, shop records, vendor PO, SOV and assist with accounting reconciliation.Time record keeping and payroll.Utilize BPCS programs, Installed Base, SALLY, CAS and OPTO, Sensi etc., to find information and to update modifications made on equipment. Assist with developing and providing repair procedures covering multiple product lines.Procure Engineering support as required and when needed for direction. Review pre-estimates, contract proposals, and competitive bid documents for future repairs of equipment as required, proofread documents, quotes, letters as needed.Drive performance meetings, improvement meetings and related ALPS activities. Be engaged and drive 5S projects, investment requests and process improvements in all areas.Assist with opening IT and technical helpdesk tickets.Responsible for inventory and parts management assigned and allocated to cost center and jobs.Perform other duties as directed by Management.May need to make customer site visits as needed to provide technical support and maintain customer repair business.ORGANIZATIONAL COMPONENTS

　　The Shop Supervisor reports directly to Service Center Manager and works with Order / Shop Coordinators. The Shop Supervisor functions with minimal supervision, works with all Team Members to provide solutions, solve problems, provide a positive customer experience, and to meet KPIs.

　　KEY PERFORMANCE MEASURES

　　Service Centers Factory Result

　　Length of time to quote customer

　　Total repair turnaround time

　　Days S les Outstanding

　　Warranty claims (closure in a timely manner)

　　KEY COMPETENCIES NEEDED

　　F2: Customer Service Orientation

　　F3: Execution

　　E4, B7: Drive Tenacity

　　B2: Teamwork

　　B5: Flexibility

　　E7, C6: Communication Skills

　　D3: Commercial Orientation

　　C1: Judgment

　　E5: Initiative

　　B4: Integrity

　　What you know:

　　You have a

　　HS Diploma or GED equivalent with relevant experience. Bachelors degree in an Engineering Science or equivalent experience preferred.

　　Minimum 5 years experience with repairing and reconditioning in a manufacturing environment.Experience from improvement tools, e g Lean manufacturing (5S, Six Sigma, Kaizen)Advanced knowledge of Microsoft Office, with strong emphasis on utilizing Excel to create Pivot Tables.Fundamental knowledge of financial principles and practices.Strong understanding of machining and welding techniques.Strong communication and respectful interpersonal skills both written and verbal.Demonstrate ability to perform effectively within a team environment.Fundamental knowledge of standard word processing software and spreadsheets.Strong Customer Service skills.Leadership and management skills.Ability to read and work from blueprints.Ability to prioritize work and meet deadlines.Ability to work within stressful situations.PHYSICAL and ENVIRONMENTAL FACTORS

　　May have occasion to move parts up to 50 lbs.Position is based in a Service Center and office environment with approximately 70% of the time in the machine shop, welding area or assembly area. There is the possibility of encountering residues of customers products.OTHER REQUIREMENTS

　　Some travel within the USA to visit customers or other Service Centers; meetings; training.Occasional requirements to travel outside of the USA to visit customers; training; meetings.Whats in it for you?

　　We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Lavals future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous retirement savings program, paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.The base salary for this role is typically $78,000-90,000.

　　EEO/Vet/Disabled Employer

　　Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity