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　　Job Category

　　Operations

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Salesforce is looking for a data-oriented Renewals & Success Plan Sales Operations Manager who will play a crucial role in ensuring the team territories, opportunities, and quotas are kept up to date with various changes throughout the year and optimizing processes through data-driven insights. The role will maintain critical business processes, improve data quality, and drive new business operations within the Renewals and Success Plan Sales Operation organization.

　　Responsibilities:

　　Update and maintain various sets of data including matrix, rule-based assignment rules, opportunity reassignments, area alignments, and quota reissuance in response to personnel changes.Manage internal case queue(s) inclusive of owning and triaging the request with leader, executing the request, providing status updates to the leader, and closing out the case within the designated time frameExecute data cleansing, validation, and input activities with acute attention to detail and accuracy for large sets of dataPartner and provide analytical support on strategic decisions related to ongoing territory management and quota issuanceContinue to progress data quality improvement efforts to ensure users are accessing accurate and timely dataIdentify, own and drive various productivity enhancements as needed to optimize territory management, quota management, and forecasting operations. Maintain process documentationMay perform other duties or handle special projects as assigned

　　Required Skills/Experience:

　　5+ years of analytical experience, ideally in Renewal Operations, Sales Operations, Business Operations, Business Technology, or related fieldsExperienced using SQL / SOQL / Python in data analysis and data manipulation.Strong knowledge of spreadsheet tools, MS Excel / Google SheetsExcellent communication and interpersonal abilitiesAutonomy and drive: Self-motivated with a highly collaborative style, strong influencing skills, and aim to work in a constantly evolving growth environmentBachelor's degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

　　Preferred Skills:

　　Prior experience automating manual processes using PythonStrong analytical skills with the ability to detect patterns and analyze disparate dataOutstanding problem-solving skills with a demonstrated ability to structure complex problems, synthesize information, and develop solutions and recommendationsSelf-starter with a record of success in a collaborative, fast-paced environmentExcellent time management skills with the ability to organize and prioritize effectivelyStrong written business communication and verbal presentation skillsKnowledge and understanding of Salesforce tools and database structureKnowledge of Salesforce product and platform features, capabilities, and best use

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