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　　Job Category

　　Enterprise Technology & Infrastructure

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　The System Specialist is the technical and process expert in their Business Partner Group. Together with BT's cross-functional teams and business partners, they create and maintain end-to-end business processes to generate positive business outcomes and customer satisfaction. The System Specialist understands the business and is responsible for designing, implementing, and maintaining applications and platforms. This can include configuration, troubleshooting technical issues, and monitoring system performance. The role will also support and enforce system health initiatives, Security & SOX standards, and day-to-day management of the platform.

　　Key Responsibilities

　　Knowledge of all aspects of the respective Salesforce - User access management, declarative metadata, Reports & Dashboards, Sandbox creation & Maintenance, etc for the Salesforce Platform and technical/functional capabilities, including all changes and potential system implications related to ongoing releases. Perform tasks related to the day-to-day operations of several large implementations including handling user access management, UAT support, case management, Data Management, Problem & Incident Management, etc.

　　Implement monitoring solutions for early detection of issues, application health, and the platform health. Works proactively to continuously improve and enhance the application, gathering requirements and feedback, designing scalable best practice solutions, and assisting in managing the product roadmap

　　Contributes to the analysis, design, development, and maintenance of application enhancements and/or upgrades

　　Collaborate with the development scrum teams and other interconnected BT groups to optimize the end-to-end process including monitoring, deployment, and support

　　Maintains updated technical and functional documentation for all supported applications

　　Actively transfers knowledge throughout the organization, leading & participates in knowledge-sharing projects to develop best practices, and mentors junior staff and new hires

　　Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

　　Manage the upkeep, implementation, documentation, and training for all the business processes with a primary focus on stakeholder success

　　Identify opportunities & remediate the technical debt to increase the stability and performance of the application/Platform

　　Required Certifications:

　　Salesforce Admin

　　Salesforce Advanced Admin

　　Salesforce App builder

　　Key Accountabilities

　　System Availability: Maintain System/Application availability as per the standards

　　Problem Management: Own and Manage the end-to-end process for Production Incidents

　　SOX and Compliance: Ensure and abide by all the Security Standards and Policies for all the supported systems including access management and change management

　　Case Management: Ensure following the case management processes to achieve the highest customer satisfaction and meet the SLAs where applicable

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