Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

　　At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Remote Support Specialist 3 - MR to provide technical support to Customers and Customer Service Engineers servicing Siemens MR equipment .

　　Our global team: We are a team of more than 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

　　Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .

　　This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Specialist 3 – MR, you will be responsible for :

　　Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment.

　　Dispatch notifications to CSE's and provide quality action plans

　　Use remote diagnostics to troubleshoot and resolve technical issues

　　Follow escalation process and communicate with HSC/QIB to drive solutions.

　　Travel to assist with on-site repair of customer equipment as required. (internationally at times - Canada and Latin America)

　　Provide feedback to the factory regarding system performance

　　Be willing to work 2nd shift and work On-call when necessary

　　This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

　　Provide product support either remotely or on-site.

　　Share expert advice, training, and technical assistance to support staff and train lower level employees.

　　Successfully demonstrates leading-edge or extensive knowledge in a technical specialty

　　Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.

　　Required skills to have for the success of this role

　　Associates degree or 2 years of vocational technical training required.

　　More than 8 years’ experience working on MR systems

　　Ability to troubleshoot and fix problems remotely using Siemens Remote Services

　　Good communication skills

　　Preferred Knowledge/Skills, Education, and Experience

　　Must be able to travel freely throughout South America

　　Sponsorship is not supported for this position.

　　Note that shifts may rotate, depending on team and/or business needs

　　This is a first shift position Monday - Friday

　　At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

　　If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers

　　If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about .

　　Beware of Job Scams

　　Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careers

　　Successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

　　As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

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