Job Description

　　A client of Insight Global's is seeking a Learner Services Advisor that provides assistance to students in their development and ongoing achievement of education goals, providing students with academic planning services based on program requirements and support services, and promoting student success and retention through effective communication, service, and support. The LSA will contacts students on a regular basis to build and maintain rapport and serves as the student's advisor and first point of contact to ensure questions are answered and concerns are resolved. Assist students with questions related to course navigation, academic policies, course expectations, technical assistance, and other student support services. Provide guidance to at-risk students to ensure student success. Provide on-going student retention efforts. Participate in process improvement initiatives. Call students to procure proper forms and paperwork as needed.

　　Skills and Requirements

　　Minimum of a High School Diploma

　　 Must be located in FL

　　 Minimum of 1 year in Customer Service, Student Services, or Call Center related role

　　 Experience making in bound or outbound calls

　　 Excellent Telephone Prescence and communication skills

　　 Ability to explain why this position is exciting to them and why theyd be successful

　　 Ability to begin work on 2/19/2024

　　 Okay with no PTO in the first 30 Days

　　 Comfortable working flexible shift: Sunday 12PM-7PM EST, Monday Wednesday 9AM-6:30PM EST, Thursday 12PM-9PM EST? null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].