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Regional Warranty Manager
Regional Warranty Manager-March 2024
Mississauga
Mar 30, 2026
About Regional Warranty Manager

  Winners Work Here!

  Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.

  Who is Premier Truck Group?

  Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

  Why Join Our Winning Team?

  When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

  Employee Discounts

  Medical, Dental, and Vision Insurance

  Life Insurance

  Employee Assistant Programs

  Paid Holidays and Paid Time Off

  Group RRSP with Employer Match

  Training

  Work-Life Balance

  Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

  Regional warranty manager responsibilities:

  Assist local dealerships with warranty related questions or decisions

  Maintain positive communications/relationships with local dealerships

  Provide feedback to local dealership on how to maximize labor recovery and avoid significant financial impact during audits

  Directs and schedules the work of Warranty Administrators and Warranty Advisors

  Monitors team productivity reports and accounting schedules

  Assist team with reviewing warranty claims and helping to resolve claims corrections and charge-backs to minimize potential write-off or customer bill backs. Provide directions on how to recover loss labor to avoid financial impact.

  Assist team in reconciling warranty receivables and working with the accounting department to remedy outstanding balances

  Communicates OE recalls and announcements to team and local dealers

  Provides reports on a daily, weekly, monthly and on demand basis

  Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed

  Assist local dealers with payroll and month-end deadlines such as booking or closing repair orders

  Perform duties or special projects as assigned by management team

  Regional warranty manager requirements:

  High school diploma or the equivalent and two year related experience or equivalent combination of education and experience.

  Two to four year’s related experience and/or training; or equivalent combination of education and experience

  Excellent verbal and written communication skills

  Demonstrated customer service skills

  Ability to read and comprehend written instructions and information

  Ability to communicate OEM warranty guidelines to ensure adherence in daily business operations

  Knowledge of automotive parts, trucking equipment installation and repairs

  Ability to deal effectively ,listen and communicate with all customers and co-workers.

  Ability to operate all necessary office equipment

  CAIND-Admin

  Ready to Join?

  Apply now to learn more about what Premier Truck Group has to offer!

  PTG is committed to fostering an equitable, inclusive and accessible environment where all employees and customers are valued, respected and supported.

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