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　　Bilingual Referral Coordinator

　　Classification: Non-Exempt, Full-time

　　Reporting Relationship: Reports to the Director of Community Cares

　　Supervision Responsibilities: No

　　Essential Role: Responsible for assisting providers with routinepaperwork, such as Home Health form, patient forms, etc. Responsible forthe planning, implementation and follow-up of patient referrals.

　　Duties & Responsibilities:

　　Schedules patients for ancillary tests and appointments with outsideproviders.

　　Completes referral arrangements utilizing appropriate forms andmaintains appropriate logs or paperwork for tracking referrals outsidethe clinic.

　　Explains test or appointment preparation to patients for outsideappointments.

　　Obtains insurance pre-authorizations or referral confirmation as needed.

　　Assists with pre-determining eligibility for Project Access, sendscorrespondence, faxes, and coordinates with the SRS Project Accessstaff.

　　Communicates with Providers regarding patients referred for ancillarytests/appointments with outside providers regarding scheduling issues,results, follow-up and other necessary issues.

　　Establishes professional relationships with outside providers, labs andmedical facilities where patients are referred. Keeps professionalcommunication ongoing to ensure quality patient care, timely referralsand smooth referral operations.

　　Returns or receives patient phone calls during office hours or meetswith patients in the office to coordinate referrals and appointments.

　　Coordinates information necessary to those involved in the patient careprocess.

　　Assists with the flow of patient charts from nurses station, medicalrecords and provider areas.

　　Communicates with front desk staff and supervisor regarding patient flowand services.

　　Retrieves tests and/or consultation results from outside sources.

　　Maintains and stocks forms and supplies needed in area.

　　Maintains patient confidentiality at all times.

　　Assists in the development and documentation of protocols related to hisor her job functions.

　　Qualifications:

　　Education/Certifications/Licenses/Registrations

　　High school diploma or equivalent

　　Bilingual Spanish/English proficiency required

　　Experience

　　Previous customer service experience required.

　　Previous computer experience required.

　　Medical terminology with one-year experience in a publichealthcare-related field preferred.

　　Previous medical receptionist experience or background in general officework preferred.

　　Technical Skills

　　Must possess a thorough knowledge of modern office practices,procedures, and equipment, including computers, copiers, and otherstandard office equipment.

　　Ability to work independently, organize, monitor, and adjust work asnecessary to ensure accuracy and timeliness.

　　Demonstrated ability to identify and solve problems.

　　Behavioral

　　Ability to strongly embrace and personify the mission and values ofGraceMed with socio-economic and cultural sensitivity in mind.

　　Must display good verbal and written communication skills, and be ableto professionally receive and follow oral instructions.

　　Work Schedule:

　　Normal schedule is Monday through Friday 8:00 am to 5:00 pm., schedulemay vary.

　　Working Conditions:

　　Medical office setting. Ability to sit and/or stand for long periods oftime. Bending, stooping, and lifting (up to 50lbs.) may be required.Interaction with physicians, patients and other office personnel. Mayinvolve contact with angry, upset or ill persons. May involve potentialexposure to blood and body fluids and other hazardous substances. Musthave visual acuity and manual dexterity to interface with computer. Musthave auditory acuity to handle phone calls.

　　The above statements are intended to describe the general nature andlev l of work being performed. They are not intended to be construed, asan exhaustive list of all responsibilities, duties, and skills requiredof personnel so classified.

　　This job description has been examined for compliance with the Americanswith Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May1995).

　　Confidentiality: As an employee of GraceMed Health Clinic, Inc., you arebound by principles of medical ethics. You have both a legal and moralobligation to protect the privacy of our patients. In the course of yourwork, you will have access to confidential information regardingpatients, and/or the practices\' confidential business. It is essentialthat you refrain from any discussions regarding personal informationabout a patient, a patient\'s condition, a patient\'s finances,proprietary company information, and/or the practices\' confidentialbusiness with any third person. This includes, but is not limited to,other employees, your spouse, family or friends. CONFIDENTIALITY IS SOIMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FORTERMINATION. Review and signature of the Agreement is a condition ofemployment.