About Children's Minnesota Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org . Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. Department Overview At Children's Minnesota, we're focused on a vision to become every family's essential partner in raising healthier children. We strive each day to create a work environment where professionals can come to bring this vision to life. In addition to hospitals in both Minneapolis and St. Paul, Children's has pediatric, specialty and rehab clinics throughout the metro area. Our Clinics not only offer a small office atmosphere; they also provide you the opportunity to become a valued member of a larger prominent Healthcare system. Position Summary The Ambulatory Triage Nurse uses the nursing process to triage telephone calls from patients and families in order to assess, arrive at appropriate care disposition, and advise for each situation. The role uses approved protocols to guide decision making, works cooperatively with health care providers and clinic staff to ensure resolutions that best serve the patient and family, educates parents/patients on managing their sick child in the home setting, and assists clinicians in communication with patients as directed. The role works during normal clinic hours which may include evenings and weekends. * Current Minnesota RN License. * Current BLS certification. * One (1) year telephone triage experience, with pediatric-specific triage preferred and one (1) year of patient care experience in an ambulatory setting, pediatric setting preferred or at least five (5) years of recent pediatric nursing experience. * Excellent computer skills preferred. * Demonstrated high level customer service skills with pleasant telephone manner. * Excellent interpersonal and verbal communication skills. * Demonstrated ability to multitask. * Demonstrated ability to be calm and effective during high pressure situations. * Demonstrated ability to organize and prioritize. * Demonstrated ability to accurately navigate an EMR system. * Maintain professionalism at all times. Physical Demands Please click here to view the Physical Demands All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment. Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.