Job Description

　　Position Summary

　　Are you the new friendly face of our site? We are looking for a service-minded Receptionist with who can keep calm and organised in a varied workday. As part of a small friendly team, our new Receptionist will manage our site reception and support customers and colleagues with their enquiries and needs. Our priority is customer experience through the approachable and professional resolution of requests and ensuring a clean and well-functioning reception area. Full training will be given on the job.

　　Responsibilities:

　　Greeting visitors, signing in guests, issuing visitor badges, and maintaining security protocols. Welcoming and directing to the appropriate person or departmentManaging and responding to emails and handling incoming phone calls, taking messages, directing calls, and providing information to callers, maintaining a polite and professional demeanourAssisting with events including advertisement and postersOrder and maintain office supplies, as well as managing inventory to ensure the office is adequately stocked. Keep the reception area tidy and presentable, ensuring a welcoming atmosphereDealing with invoicing and payment processing tasks, including tracking, and following up on overdue paymentsAssist customers with enquiries, providing information, and addressing their needs or concerns in a friendly and helpful mannerArrange and coordinate meeting room bookings, preparing materials, and sending out booking confirmationsOrganising and arranging lunches for customers, including taxis and hotels as neededVarious administration and ad hoc support tasks, including providing administrative support to the Facilities ManagerMaintaining confidentiality of sensitive information and respecting privacy regulations and adhering to GDPR

　　Skills:

　　Strong Microsoft Office skillsMinimum 3 years' experience in a similar or customer facing roleWell presented and approachableAbilities in delivering exceptional customer serviceAbility to keep calm under pressureSelf-motivated and driven with excellent personal and team working skillsMultitasking and time-management skills, with the ability to prioritise tasksFlexible to adjust to changing prioritiesPossess strong written and verbal communication skills to interact with colleagues, customers, and visitors effectivelyPrevious facilities or Health & Safety experience desirable but not essential

　　What we Offer:

　　Excellent career progression opportunities with a large and growing global employerCompetitive salary, plus annual incentive bonusFull benefits package including: 25 days annual leave, plus public holidays; discounted private healthcare & dental insurance; holiday purchase scheme; gym membership discounts & more

　　About Us

　　Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner, and safer. With annual revenues of $24 billion, we have more than 130,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables, and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies, and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. Visit www.thermofisher.com.