Job Description

　　Job Description

　　Job Description

　　When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.

　　Job Title: Telecom Engineer

　　Job Location: Costa Rica

　　Who We Are:

　　Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 75,000 employees globally. Our Mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.

　　Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

　　About Team: We are a strong and competent extension of global IT in India which is committed to serve the organization by providing the best services, implement innovative solutions and provide stability to our enterprise applications which will enable our customers to accelerate growth and increase efficiency.

　　Position Summary:

　　This position provides a great opportunity to help Unified Communications within a complex environment. Experienced Microsoft Teams Voice Engineer that must be proficient in Teams Voice solution development and implementations. Primarily responsible for migration of legacy PBXs globally to Microsoft Teams. Knowledge of O365/Skype for Business/MS Teams and SIP will allow the correct candidate to be successful in this role. The successful candidate will deploy & support our Microsoft Teams Voice Platform globally. Duties include Design, deployment and resolving issues on Microsoft Teams, System Monitoring, Major outage management, supporting ticket resolution, project management and coordinate our telecom vendors to deliver a quality service to our business colleagues.

　　Key Responsibilities:

　　Complete PBX migration via Microsoft Teams Enterprise voice.Ability to plan, design, deploy, and support Teams Voice and associated network, device, and telephony infrastructures O365 & Microsoft Teams configuration and support.Provide an excellent employee experience when interacting with business colleagues.Monitor for P1 incidents and coordinate the day-to-day tickets raised for voice infrastructure.Perform monthly analysis and provide any reports required.Support on-call rotation initiative to support the business 24x7Assist and participate in developing cost estimates and proposals for new system requirements.Makes major contributions to teams and assumes technical project ownership role for engagements.Anticipates and identifies business requirements and recommends solutions to problems.Build and maintain documentationAlign with company's Global IT Policies & ProceduresPerform other duties as assigned

　　Minimum Requirements/Qualifications:

　　Bachelor's degree with at least 8-10 years' experience within a Unified Communications role.Experienced in Microsoft Team Voice integration and design for Enterprise Voice SolutionsRibbon Communications Session Border Controller ExperienceTeams Voice Deployment ExperienceDirect Routing ExperienceMS Teams endpoints including but not limited to IP phones.PowerShell ScriptingKnowledge about various PBXs including but not limited to Avaya, Cisco, Session Border Controllers & Media Gateways SIP trunks (Centralized, Local)Knowledge of Cisco Unified Communications Manager (CUCM) Administration and support in multiple versions, Cisco Unity Connection (CUC) administration and support, Cisco Voice Gateways & UCCX knowledge is a plus.Virtual machines administration (VMWare)Experiences on design, configuration and expansion of a Microsoft Teams and Avaya VoIP.Knowledge in Service Delivery, IT Infrastructure and Operational supportDemonstrates proven project management skills.Strong analytical and product management skills required, including a detailed understanding of how to interpret customer business needs and translate them into application and operational requirements.Excellent verbal and written communication skills and the ability to interact professionally with a diverse group.

　　If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　Accessibility/Disability Access

　　Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.

　　This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.