Secure our Nation, Ignite your Future

　　Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

　　Currently, ManTech is seeking a motivated, career and customer-oriented Queue Coordinator to join our team in the Annapolis Junction, MD.

　　Responsibilities include, but are not limited to:

　　SHIFT-- Monday - Friday 10 am - 6 pm

　　Review, assign, reconcile and support the management of service tickets throughout their lifecycle

　　Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers

　　Help coordinate with IT service providers and communicate outages and plans for recovery

　　Help provide technical assistance and support for Workflow Management services

　　Communicates with technicians to determine task assignments

　　Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments

　　Conducts database research to support ticket requirements

　　Follows up with other work centers to ensure task completion and task assignment

　　Monitor and support ticket workflows

　　Other duties as assigned

　　Position Requirements

　　Bachelor’s Degree and 2 or more years of relevant experience, Associate's Degree and 4 or more years of relevant experience, High School and 5 or more years of relevant experience

　　1 or more years of experience with ServiceNow

　　1 or more years of experience/understand with Workflows

　　Security Requirements:

　　An Active TS/SCI with Polygraph clearance is required to be considered for this positionPhysical Requirements:

　　Must be able to remain in a stationary position 50%

　　Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

　　The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations

　　Working with Data

　　Move about freely in a laboratory setting

　　Repetitive Motions

　　For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

　　ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

　　If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

　　If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click [email protected] and provide your name and contact information.