Description

　　Amazon Cabling Infrastructure & Technologies is a growing and innovative global team that design and implements ICT infrastructure to support Amazon’s portfolio of corporate offices. Operational excellence is at the forefront of our approach, raising the bar across all aspects of the project process to provide our customers with a seamless IT delivery experience. As we continue to grow our Quality Assurance division, we are looking for team members to deliver our Quality Assurance/Quality Control (QAQC) inspection program for Network Infrastructure.

　　As an ICT Build Quality Assurance Coordinator within CIT, you will have oversight of Amazon’s global corporate ICT infrastructure during the execution phase of a build. The role will be office based and you will also be required to travel to project sites to ensure that Amazon’s Low Voltage Contractors (LVC) have completed all projects tasks in accordance with the statement of work (SOW). This includes, but is not limited to inspecting and validating that MDF/IDF network infrastructure (i.e. routers, switches, servers, PDU’s & UPS), racks and patch panels are installed, labeled, and patched in accordance with contract documents (i.e. TSOW, T-series drawings & patch schedules). Furthermore, you will own review/archiving of LVC weekly status reports, change orders, risk/issue tracking, and project deliverables, such as test results and as-builts to name.

　　The position requires working knowledge in a wide variety of building types and systems consisting of installation and maintenance standards. Candidates must be capable of auditing and inspecting these standards for compliance, verify defects, generate punch lists, report and generate remediation plans, identify and respond to risks and high-priority issues rapidly, effectively action and close all customer complaints and defects, and socialize (both written/verbally) with key stakeholders. This position will be part of a fast-moving business unit, where everyone on the team works on their own initiative and work effectively in a collaborative environment.

　　As a member of this global team, you will engage with key stakeholders across various disciplines. You will work with multiple stakeholder teams to ensure the ICT infrastructure is fit for purpose, and ready for commencement of network device commissioning activities. The role will also require engagement with third party ICT design consultants, and management of Low Voltage Contractors (LVC).

　　You are the right person for this job if you have a solid end user focus and a passion for producing high-quality deliverables. You must be a self-starter and a critical thinker to deliver results with an intense curiosity and drive for learning. You must demonstrate the ability to efficiently plan and prioritize deliverables and resources across multiple projects and working groups. This position requires you to manage stakeholder expectations, schedules and scope. You must exhibit bias for action, and not rely on others to show you the path forward. You are the right person for this position if you take ownership of your work, and challenge the status quo.

　　This is an opportunity to leverage and grow your existing experience in an innovative and highly collaborative environment where the results of your efforts will directly impact Amazon and its customers.

　　Key job responsibilities

　　Collaborate with internal and external stakeholder teams to facilitate deployment of ICT infrastructure to include telecom spaces (i.e. MPOE, MDF, IDF), pathways, horizontal/backbone cabling, OSP cabling, racks, and network equipment

　　Attend project meetings as necessary to review progress and track MDF & IDF room ready

　　Review LVC weekly status reports

　　Conduct site visit during the execution phase to review LVC quality and adherence to ICT specifications

　　Audit and inspect the network hardware installation & room ready standards for compliance, verify defects and generate punch lists

　　Report and generate corrective action/remediation plans

　　Review LVC Risk & Issue logs

　　Identify and respond to risks and high-priority issues rapidly, effectively action and close all customer complaints and defects

　　Timely and concise communication (both written/verbally) with key stakeholders.

　　Update internal reporting tools to communicate progress to key stakeholders

　　Develop, track, and report project metrics as necessary

　　Encourage continuous improvement by working with the LVC to identifying root cause trends and submitting Lessons Learned to mitigate future recurrence

　　Track and review post project documentation (i.e. test results, As-installed drawings, Warranty) to achieve project closure

　　Travel 50+% to review in flight projects, and attend Amazon business meetings as necessary.

　　We are open to hiring candidates to work out of one of the following locations:

　　Austin, TX, USA

　　Basic Qualifications

　　3+ Years’ experience in delivery and coordinating corporate office fit outs from design concept through to deployment/construction and close out.

　　BICSI Certification or internationally recognized equivalent

　　3+ years Information and Communications Technology (ICT) design experience

　　3+ years of working experience with fiber optic components, copper cabling, and interconnect products, technologies, and standards

　　3+ years of experience in Quality Assurance methodology and tools

　　Ability to travel

　　Preferred Qualifications

　　Certified Network Infrastructure Technician (CNIT)

　　Certified Network Infrastructure Design Professional (CNIDP)

　　Certified Telecommunications Project Management (CTPM)

　　Project Management Professional (PMP) certification or equivalent

　　Possess excellent verbal and written communication skills, attention to detail, and maintain high quality standards

　　Ability to simultaneously work and manage multiple projects, prioritize & consistently deliver results in ambiguous, complex, and fast-paced environment

　　Experience in communicating with end-users, technical teams, and senior management to collect requirements, articulate features & technical designs,

　　Experience of Auto-CAD or other Computer Aided Design Tools

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.