Qualifying Specialist - Junior Qualifying Specialist

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　　Job Description

　　Job Title: Qualifying Specialist - Junior Qualifying Specialist (NFWS)

　　Grand Canyon Education is seeking a Junior Qualifying Specialist to support the mission of Grand Canyon University through GCE's Qualifying Center department.

　　Purpose Within the Organization:

　　The role of the Qualifying Specialist includes, but is not limited to, responding immediately to incoming prospective student inquiries by engaging with them to assess their interest in achieving a college education. After initial assessment, the prospective student will be forwarded to the appropriate counselor depending on area of interest. This includes creating conversations with prospective students, to gain interest in GCU.

　　Responsibilities Related to Purpose:

　　Respond immediately to incoming prospective student within various queues by placing outbound calls

　　Engage prospective student in conversation about desire to achieve college education

　　Identify qualifying information to determine whether or not to pass prospective student forward

　　Demonstrate effective interpersonal skills during all transactions

　　Utilize effective customer service qualifying questions to create an environment of mutual respect

　　Other duties as assigned.

　　Qualifications:

　　Customer service and/or call center experience (preferred)

　　Strong multitasking, typing skills required. Knowledge of email and browser navigation preferred

　　Ability to type 20 wpm while interacting with callers and system-based tools

　　Possess a level of communication skills to accurately collect, relay and track information is necessary

　　The ideal candidate will have a positive, friendly and outgoing personality

　　Must be dependable, punctual, and customer service oriented

　　Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

　　Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.

　　Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.

　　Maintain good financial and academic (SAP) standing with the University

　　You may be subject to termination if you fall below the minimum requirements.

　　Physical Requirements:

　　Sitting: 1-8 hours a day

　　Standing: 0 hours a day

　　Walking: 0 hours a day

　　Lifting: Never

　　Carrying: Never

　　Pushing: Never

　　Bending: Never

　　Squatting: Never

　　Kneeling: Never

　　Climbing: Never

　　Reaching: Never

　　Grasping: Never

　　Fine Eye to Hand Coordination: Never

　　Driving: Never

　　Work Environment: Office building on site. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.

　　Pay Rate: Minimum Wage

　　Anticipated End Date: June 30, 2024

　　Currently working at GCE? Please be sure to apply internally through your Employee Workday account!

　　Application Instructions

　　Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

　　Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCEC/job/AZ-Phoenix/Qualifying-Specialist---Junior-Qualifying-Specialist--NFWS-_R000052426)

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