Company Overview:

　　If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

　　Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

　　Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

　　Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!

　　Role Summary: The Quick Response Center (QRC) Nuclear Plant Manager is directly responsible for site leadership and management of all operational aspects of the QRC. The primary objectives of the QRC Plant Manager are to drive market-leading response and customer service with a focus on operational execution. This position is responsible for QRC operational planning, driving the customer experience, repair scope creation, and manufacturing at the site. The QRC Manager will drive programs to support safety, quality, and operational excellence at the site. These will be measured and monitored with monthly KPIs including TRR/LTA, OTD, Past Due Backlog, AMP cycle-time repair quotations, direct labor utilization, cost-estimate accuracy, and Warranty.

　　Responsibilities:

　　Drive QRC metrics for Year Over Year improvement in Safety, Quality, Operational Excellence, and Customer Experience.

　　Enforce uncompromising Safety and Quality expectations by holding site accountable to adhere to safety standards at all times.

　　Foster and reward a safety-first culture where everyone understands and owns their role. Drive the development of a mature safely culture with a focus on maintaining high safety standards and performance for the site.

　　Prepare and execute an operations plan for the site that includes budgetary management, labor absorption, cost management, quality, efficiency improvements, facility maintenance, and capital management.

　　Achieve industry-leading customer service, focused on delivering an improved customer experience with excellent response times and best-in-class quality.

　　Select, train, review, motivate and manage personnel for the efficient performance of assigned duties and growth of the QRC.

　　Establish succession planning and a direct labor development program.

　　Oversee the recruiting, hiring, training, and counseling of QRC personnel (approx. 40 FTEs).

　　Ensure proper coordination and interface with Sales, Commercial Operations, Operations, Finance, and other functional stakeholders within the region is occurring at both an individual and team level, to promote collaboration and clear communication on all applicable orders, policies and procedures, and other functional initiatives.

　　Advocates and supports the Flowserve performance culture and ensures that performance is actively differentiated and managed within the team.

　　5-10% travel.

　　Other duties as assigned.

　　Experience / Skills:

　　BS/BA Degree or equivalent direct experience AND 8-10 years’ experience in a relevant field (i.e. industrial manufacturing, engineered pumps, or engineered-to-order environments for the nuclear industry).

　　Relevant experience in industrial manufacturing including with operations management and supervision.

　　Experience in manufacturing process improvement tools like Kaizen, Lean, 6-sigma, CIP, 6S etc. and quality management systems (ISO).

　　Knowledge of service environment activities including DCI, machining, assembly, test, and field service for seal repairs and rotating equipment.

　　Experience in a leading and instructional working style which has encouraged team-oriented process, values communication, participation and involvement of others with exposure to mentorship of employees and management training.

　　High proficiency in order management tools, software and concepts. Demonstrated ability to improve process and best practices.

　　Experience with Microsoft Office tools; Excel, PowerPoint, Word, Outlook, etc.

　　Prior experience working in a repair services environment (experience working with rotating equipment repair/operation is preferred).

　　Req ID : R-8522

　　Job Family Group : Operations

　　Job Family : OP Production Process Management

　　EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

　　If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to [email protected]. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.