Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.

　　ABOUT THIS ROLE

　　As an QA/UAT Coordinator, you will be working within Audible's APAC Marketing Operations team and support 3 countries (AU, JP, IN). Based in Sydney, you will support us in the end to end quality control of promotions, email, push notifications and customer journeys, preserving trusting relationships with our customers. In this role, you will focus on reviewing and testing and providing recommendations for improvements on Outbound (email and push) and Promotions flows and experiences - from campaigns and templates, to proposed targeting segments and monitoring and continuously improving upon existing customer journeys. The position is a 12 month contract.

　　ABOUT YOU

　　You are passionate about testing campaigns and have relevant experience from previous roles. Business fluency in Japanese is desirable but not required.

　　ABOUT AUDIBLE

　　At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word. Audible offers a Hub+Home hybrid workplace model that gives employees flexibility between gathering in an Audible workspace (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.

　　In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. Audible is committed to a diverse and inclusive workplace. Audible is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

　　Key job responsibilities

　　As the QA Coordinator you will...

　　- Test end to end customer flows across outbound and promotions to ensure a functional and frictionless customer experience

　　- Support with reporting of ongoing campaigns

　　- Collaborate with marketing, business and technical teams to collect requirements and then turn them into concrete test cases

　　- Work with MOPS team and marketing stakeholders to improve project process and results.

　　- Owner of specific program implementation for team, including Litmus

　　- Find issues with our systems or templates, create in-depth bug tickets and change requests for our development teams in Newark and India, as well as local marketing colleagues

　　- Fix or support the fix of bugs that are raised for live marketing campaigns. Raise where there are issues with campaigns that are pre-production so stakeholders can fix

　　- General support of our daily business, including supporting our Promo team members with Promo QA and all members of MOPS with specific Production projects if required

　　We are open to hiring candidates to work out of one of the following locations:

　　Sydney, NSW, AUS

　　Basic Qualifications

　　- 2+ years of test experience

　　- Good, practical, understanding of web technologies (HTML, CSS, Javascript, etc.), but no programming experience required

　　- Experience with ticketing systems (e.g. Jira and similar)

　　- Familiarity testing UX/CX flows, preferably with a focus on subscription services or general marketing, use of systems like Litmus a plus

　　- Familiarity with test case repository tools, such as Test Rail

　　Preferred Qualifications

　　- Ability to write and maintain extensive test strategies, plans and cases.

　　- Structured and systematic way of working with close attention to details

　　- Excellent communication skills (ability to communicate technical concepts to a non-technical audience) with a strong customer focus

　　- Comfortable with ambiguity

　　- Love of testing things that are hard to test