POSITION: Public Safety Supervisor

　　DEPARTMENT: Operations

　　REPORTS TO: Director of Operations

　　FLSA: Fulltime, Non Exempt

　　POSITION SUMMARY

　　Under direct supervision, maintain security of facility and grounds by being aware/observant of crime and vandalism. Maintain and monitor all physical public safety items such as key control, access cards, video/camera systems, radio, etc. Maintain parking/traffic control and enforcement as directed. Provide an industry leading 24/7 facility security operation with tact, outstanding service and provide a positive and memorable experience. Work is performed in a fast paced environment requiring multi-task and overlapping deadlines. Work extended and/or irregular hours including nights, weekends and holidays as needed. Must have the ability to walk extended distances and climb stairs.

　　Essential Duties and Responsibilities

　　Include the following. Other duties may be assigned.

　　Greet guests as they enter and leave the facilities

　　Answer questions; resolve complaints, and give directions

　　Enforce venue policies and procedures

　　Report suspicious activity and violations of campus policy

　　Respond to guest conflicts, medical situations, and other incidents

　　Provide crowd management and assist with crowd movement

　　Secure locations and prohibit access to unauthorized individuals

　　Challenge unauthorized personnel in restricted areas

　　Follow established code of conduct and safety procedures

　　Provide exceptional service to all patrons

　　Perform regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed

　　Complete detailed reports on activity during shift

　　Complete Written Incident reports

　　Verify reports are completed

　　Input door schedule into magnetic door lock program

　　Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure

　　Operate and monitor computerized fire alarm system and surveillance camera

　　Operate company vehicle to transports employees or patrons around campus

　　Take appropriate action in the event of an emergency

　　Maintain daily shift schedules and posts

　　Assign shift duties to Public Safety Officer/Public Safety Event Staff

　　Supervise Public Safety Officer and Public Safety Event Staff

　　Report incident to Public Safety Management for follow-up

　　Maintain a proactive and positive attitude

　　Attend campus meetings in the absence of Public Safety Management

　　Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet - i.e. smiling, saying "Good Day" or offering assistance when needed.

　　Must feel comfortable when around large groups or speaking to a guest, as needed

　　Understands the importance of providing customer service and in understanding of "The Magic is in the Details"

　　All other duties and responsibilities as assigned

　　KnowledgePublic Safety/Security Background, including but not limited to Law Enforcement, Military, Fire, or Emergency Medical Service Background.Job Requirements (Some may not be required, but preferred)

　　Surveillance (CCTV) Skills, preferred but not required

　　Working knowledge of Security and Public Safety functions

　　Customer Service Techniques

　　Fire Alarm System

　　Basic Knowledge of Microsoft Office Applications

　　Must be able to use a Two-Way radio at all times

　　Must maintain a professional appearance at all times.

　　Must be able to keep information confidential

　　Valid State driver's License with no more than 4 points

　　Must be able to pass pre-employment Background check, as well as random checks during employment

　　Must be able to pass Pre-Employment drug test as well as random drug testing during employment

　　Experience

　　Minimum 1 year experience in Public Safety field

　　Minimum 2 year supervisory/field training supervisor experience in Public Safety field

　　Skills/AptitudesMust possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.Working ConditionsMay be exposed to adverse weather conditions for long periods of time; ability to work flexible hours in addition to normal business hours as needed; must be able to lift and carry up to 50lbs; must be able to stand for long periods of time. May be exposed to physical confrontations.

　　To Apply

　　Please apply online at the Hampton Roads Convention Center website under the About Tab/Careers.

　　ASM Global- Hampton Roads Convention Center

　　1610 Coliseum Drive

　　Hampton, VA 23666

　　Applicants that need reasonable accommodations to complete the application process may contact (757-315-1624) ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

　　Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

　　Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.