At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Reporting to the Global Lead, Strategic Advisors - Elevate, the mission of the AMS Lead, Strategic Advisors - Elevate is to work with ServiceNow’s most strategic customers in ensuring improvement in adoption, customer satisfaction, and removing obstacles to expanding the long-term partnership as part of the Elevate team.

　　The Elevate team is an integral part of our Marquee Business. This Business represents our network of strategic customers around the world. The Elevate Team’s mission is to help customers unblock their investment in ServiceNow and ensure continued growth and partnership.

　　What you get to do in this role:

　　Solution Design: Working with customers to understand key concerns, issues, and reasons for obstacles that are preventing growth. Understand what is needed to promote continued adoption, improve overall satisfaction, and build appropriate plans to execute.

　　ServiceNow Ecosystem Orchestration: Lead engagements with customers that require the coordination of different teams. Escalate issues and concerns impacting customers to the appropriate executives within ServiceNow and the customer.

　　Customer Engagement: Work with customers to create an optimization and/or adoption plan that aligns activities, timelines, owners, and outcomes to improve the customer experience.

　　Strategic Advisor and Advocate: Work with internal leadership teams to formulate appropriate actions plans that help to improve overall customer satisfaction.

　　To be successful in this role you have:

　　Minimum 15+ years of related work experience OR advanced degree with 10+ years' experience, including at least 7 years in technical roles in or selling to the Federal government

　　Experience working with the ServiceNow Platform with ServiceNow customers, and in-depth understanding of the ServiceNow architecture and platform

　　Understanding of enterprise customer business and transformation objectives

　　Experience working with sales, with the ability to work as an extended part of the account teams

　　Ability to provide expertise and work with internal ServiceNow engineering, product, and support teams

　　Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VP's, and CXOs)

　　Ability to travel up to 30% of the time

　　Knowledge of enterprise integration, service-oriented architectures and micro-services

　　Knowledge of security, data privacy, data governance within the enterprise customer environments

　　Instant customer credibility with a record of building customer relationships

　　For positions in the Bay Area, we offer a base pay of $178,010 - $293,790, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

　　From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

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