This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11608376 Position Overview

　　Under direct supervision, conducts screening for applicationeligibility, provides general information of available programs toapplicants. Identifies and sorts documents coming into the FamilyCommunity Resource Center (FCRC). Determines documents destination,scans and uploads to eligibility system ensuring all clearance areincluded with all applications for each Department Program. Preparesfiles protecting customer\'s confidential information, performs officereceptionist duties, answers inquiries and/or directs person toprofessional staff, enters information into the eligibility systems.Translates functions/procedures into Spanish for individuals who cannotspeak or read English, in contacts with the general public, advocacygroups, customers and community organizations.

　　Job Responsibilities

　　1.Conducts screening for application eligibility, provides generalinformation of available programs to applicants.

　　2.Identifies and sorts documents coming into the Family CommunityResource Center (FCRC).

　　3.Prepares files protecting customer\'s confidential information,performs office receptionist duties, answering inquiries and/or directsperson to professional staff, enters information into the eligibilitysystems.

　　4.Translates functions/procedures into Spanish for individuals whocannot speak or read English, in contacts with the general public,advocacy groups, customers and community organizations.

　　5.Performs other duties as required or assigned which are reasonablywithin the scope of the duties enumerated above.

　　Work Hours: Mon - Fri, 8:30am - 5:00pm

　　Work Location: 2701 W Lake St Melrose Park, IL 60160-3041

　　Family and Community Services

　　Region 1 North

　　West Suburban Office/Cook County

　　Agency Contact: [email protected]

　　Job Family: Social Services

　　About the Agency:

　　The Illinois Department of Human Services serves families in need acrossIllinois. Our mission is providing equitable access to social services,supports, programs and resources to enhance the lives of all who weserve. We are committed to the core values of Human Dignity, Equity,Community, Urgency, Transparency and Kindness.

　　As a State of Illinois Employee, you will receive a robust benefitpackage that includes the following:

　　A Pension Program

　　Competitive Group Insurance Benefits including Health, Life, Dental andVision Insurance

　　3 Paid Personal Business Days annually

　　12 Paid Sick Days annually (Sick days carry over from year to year)

　　10-25 Days of Paid Vacation time annually - (10 days in year one ofemployment)

　　* Personal, Sick, & Vacation rates modified for 12-hour Work Schedules(as applicable)

　　13 Paid Holidays annually, 14 on even numbered years

　　Flexible Work Schedules (when available dependent upon position)

　　12 Weeks Paid Parental Leave

　　Deferred Compensation Program - A supplemental retirement plan

　　Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP),Dependent Care Assistance Plan (DCAP)

　　Tuition Reimbursement Program and Federal Public Service LoanForgiveness Program eligibility

　　5% Salary Differential for Bilingual Positions

　　Commuter Savings Program (Chicago only)

　　For more information about our benefits please follow this link:

　　https://www2.illinois.gov/cms/benefits/Pages/default.aspx

　　The main form of communication will be through email. Please check yourjunk mail, spam, or other folder for communication(s) regarding anysubmitted application(s). You may receive emails from the followingaddresses:

　　[email protected]

　　[email protected]