POSITION SUMMARY

　　Focus on providing consistently outstanding service to all customers in an effort to build customer relationships with the bank. Helps the branch meet assigned productivity goals by identifying products and services that will assist customers meet their financial goals. Process transactions in accordance with Bank policies and procedures while focusing on accuracy, security, fraud prevention and customer confidentiality.

　　ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

　　Provide prompt and efficient service to our customers, in a polite, friendly and courteous manner, without exception to deliver same “well north” experience

　　Service customer accounts by completing requested transactions: deposits, withdrawals and account inquiries under applicable policy and procedure. Process checks, identify customers by accepted procedure and cash checks up to prescribed limits. Process payments: mortgage, loan and safe deposit. Process night depository bags. Sell money orders, treasurer checks and foreign currency. Maintain required amount of cash on hand within draw limits.

　　Balance daily within over/short policy.

　　Develop knowledge of Bank products and services to a level at which one can speak confidently and professionally to deepen the customer’s relationship with the bank.

　　Proactively reviews customer profile to make suggestions or recommendations that will assist customers in meeting their financial goals.

　　Work with branch team in order to achieve individual and branch sales goals.

　　Responsible for the completion and implementation of all compliance and regulatory training.

　　Participate in branch or bank related community events.

　　Perform other duties as required or assigned.

　　REQUIREMENTS

　　High school education or equivalent experience

　　Basic mathematical skills and experience in cash handling

　　Previous customer service and or sales experience preferred.

　　Must possess effective human relations and communication skills

　　Ability to accomplish the described duties through use of appropriate computer and general office equipment

　　Attention to detail is required.

　　Must be able to work additional hours or at additional locations as needed.

　　Must be able to work weekends

　　NSB offers competitive benefits packages, which include the following:

　　Vision insurance through VSP

　　FSA/DCA accounts

　　Paid Family Medical Leave

　　401K Defined Contributions

　　Bank-paid business travel insurance

　　Paid Time Off

　　Employee Assistance Program

　　Pet insurance through Nationwide

　　Employee Referral Bonus

　　Banking discounts

　　Service recognition program

　　Jeans Day

　　Employee perks and discounts at The Y, Working Advantage, and more…

　　At North Shore Bank, we are committed to creating a place as diverse as the communities we serve. Our core values shape the decisions we make every day and help to define our company culture and it is these values that comprise what we call, “well north of your expectations”. Our core values include leadership, integrity/transparency, respect, adaptability, collaboration, accountability, and empathy.

　　North Shore Bank is an EOE. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

　　Thurs: 11:45 am -4:15 pm

　　Friday 1:00 pm -5:00 pm

　　Every Saturday 8:45 am -1:15 pm

　　13.25hours/week