Estates Assistant - Bristol or Birmingham

　　Job ID

　　151291

　　Posted

　　19-Jan-2024

　　Service line

　　Advisory Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Administrative, Property Management, Sales Support

　　Location(s)

　　Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Bristol - England - United Kingdom of Great Britain and Northern Ireland

　　Estates Assistant

　　Role Purpose

　　The role is within the Contracted Accounts team, a key service line within Advisory & Transactions.

　　The individual will provide real estate support to the Estate Managers working closely alongside data, finance and transaction management colleagues. Day to day work will include supporting the team with all aspects of Estate Management including quality customer service, client reporting, database management, landlord/tenant liaison, and finance issues.

　　Initially the role will be heavily focused towards dealing with delivering landlord consents for client development projects including refurbishments and re models.

　　Key Responsibilities

　　‒ Authorise head-lease, service charge and other payments.

　　‒ Engagement in the service charge challenge process. Analysis of landlord’s service charge information. Challenging budgets and reconciliations.

　　‒ Authorise tenant charges.

　　‒ Ensure that data held for properties on the Database is up to date and accurate. To include instructing Data Management Team on database changes.

　　‒ Routine liaison with client Estates & Operations Teams, solicitors, tenants, landlords and third parties.

　　‒ Responsible for day to day management of third parties including residential, car park, rating, microcell and security providers

　　‒ Request landlord’s consent to alterations, assignments, change of use, wayleaves and under-lettings. Manage and process similar applications from subtenants.

　　‒ Support Finance Team with tenant account queries to minimise arrears

　　‒ Management of squatters

　　‒ Support Team (CBRE and client) with general queries including requests for documents

　　‒ Manage EM inbox and helpline

　　‒ Build and maintain relations with internal and external Clients

　　‒ Active participation in process review and creation

　　‒ Making sure service delivery is compliant to agreed procedures, SLAs and KPIs

　　‒ Responsible for team admin duties including fee invoicing, conflict of interest checks, holiday tracker, management of playbooks and preparation of client report packs

　　‒ Dealing with repair requests and title checks from client/tenants/3 rd parties.

　　Person Specification/Requirements

　　‒ Some experience in commercial or residential property management preferable

　　‒ Experience in the use of Horizon or any other property database would be an advantage

　　‒ Powerpoint experience would be useful

　　‒ Attention to detail

　　‒ Good organisational skills

　　‒ Client orientated, capable to adapt to a changing and demanding environment

　　‒ Ability to work under time pressure and to meet deadlines while managing conflicting priorities

　　‒ Strong communication skills

　　‒ Very responsive to emails/enquiries

　　‒ Ideally familiarity with commercial leases

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)