Job Description

　　As a Programmable Solutions Group (PSG) Penang Customer Operations Support member, the Penang Customer Operations Support Center team supports the PSG Global Customer Operations Specialist on their backlog management and is responsible for delivering competitive customer supply chain experience to the PSG Customer Specialist.

　　This includes, but is not limited to:

　　Assist PSG Global Customer Operation Specialist in Orders Backlog Management and Orders Fulfilment for Distributors and Direct CustomersReview and process change orders to ensure PSG Backlog matches customer Backlog within agreed terms and conditions and internal guidelinesManage fallout orders and work with Customer Operation Specialist for dispositionsPerform manual/ mass updates to orders - cancellations, split, blocksRun, extract and systematize reportsWork with logistics partners, Global Trade, warehousing and planning to support urgent customer requests, and escalate expedites as necessaryAbility to Work both regionally and globallyReverse Logistic management, stock rotationAsist/lead and drive process improvement within the organization and team

　　Qualifications

　　Requirements:

　　2-3 years of relevant experience.Bachelor's Degree in any relevant field

　　The ideal candidates will:

　　Have experience related to Customer orders managementSAP systems experienceProficient in Excel, PowerPoint, OutlookHave a degree qualification in business or supply chain or related fieldHave experience in multi-national electronics/semiconductor business or similarProficiency in written business communications in EnglishHave the ability to prioritize and meet deadlinesHave excellent attention to details and willingness to learn with the teamAble to work independently with minimum supervisionStrong data crushing skills - in helping with KPI data analysisFlexibility in working hours to support other time zoneBe Customer ObsessedBe ResilientBe a Team PlayerHave a positive attitude

　　Inside this Business Group

　　Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

　　Posting Statement

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

　　Benefits

　　We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

　　Working Model

　　This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.