Description Key Responsibilities:

　　• Monitor project scheduling

　　• Planning and oversight to ensure that projects are meeting recruitment and scheduling targets with sufficient time to meet deadlines

　　• Troubleshooting more difficult shopper quota requirements with schedulers

　　• Managing and coaching schedulers to ensure prompt response to panelist / shopper communication, efficient scheduling, and problem solving

　　• Developing questionnaires and programming and checking the scripts into the mystery shopping platform

　　• Finalizing fieldwork for projects and trackers to review shop results for completion, data results and denials or returned / overdue shops, working with schedulers and the field team to re-shop when necessary

　　• Ensuring that data from shops are being edited and published on time

　　• Exporting shop data for client /project review updates and upon project completion

　　• Auto-exported report results for errors and ensuring that formats are correct

　　• Creating PowerPoint slides with shopper data or detailed digital screenshot journeys as required per custom project

　　• Managing the cost of tracking and custom projects to ensure delivery within budget Requirements

　　Excellent multitasking abilities and strong communication skills for cross-collaboration

　　Intermediate to advanced proficiency in Excel

　　Proficient in using PowerPoint

　　Proficient in SASE and SnagIt (preferred, but not required)

　　Ability to run reports and work with Excel macros

　　Willingness to learn and adapt to new processes

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .