MAIN RESPONSIBILITIES

　　Receives, verifies and processes purchases orders, and/or coordinates the distribution of medical devices to hospitals, sales representatives and/or distributors as appropriate.

　　Researches and resolves any problems with orders received. Corrects the order as necessary, and releases for posting.

　　Communicates all inventory shortages and shipping status to sales representatives and customers as required, and provides information on inventory availability on back-ordered items to the field.

　　Performs pro-active follow-up to sales representatives/customers to obtain implant information, purchase order numbers, pricing information, and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.

　　Obtains approvals, issues and tracks Returns and Credits based on procedures. Works with customers to expedite the return through to resolution.

　　Researches and prepares billing corrections when required, to ensure proper billing and correct commission payments on all devices.

　　Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.

　　Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.

　　Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

　　QUALIFICATIONS

　　Education

　　High school degreeExperience/Background

　　1 or more years of demonstrated experience in a customer service or closely related environment .

　　Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.

　　Ability to travel approximately 10%, including internationally.

　　Regularly scheduled overtime is a requirement of this position

　　Language Proficiency

　　Advanced commands of English / Required

　　Preferred Qualifications & Education

　　SAP Knowledge

　　Experience in the biotech, bio-instruments or medical devices industries

　　Experience working in a broader enterprise/cross-division business unit model preferred.

　　SHIFT

　　Administrative

　　This position is on Office Base

　　An Equal Opportunity Employer

　　Abbot welcomes and encourages diversity in our workforce.

　　We provide reasonable accommodation to qualified individuals with disabilities.

　　To request accommodation, please call 224-667-4913 or email [email protected]