About NCR VOYIX

　　NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

　　Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

　　Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

　　Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

　　Position: Project ManagerLocation: Belgrade, SerbiaGrade: 09

　　Main responsibility: Coordinating Customer projects.

　　Position summary and key areas of responsibility:

　　Receipt of the order form relating to the Project, where necessary seeking additional information concerning the scope and deadlines from the Sales team, TS Manager or National Support from the sales team / TS manager / technical support

　　Contact sales to obtain information about the customer base to be migrated or updated

　　Contact the CSM for the account to gather information about the customer base (via customer numbers in Oracle)

　　Preparation of the work file for creating the SRs

　　Creation of SRs (mass upload)

　　Contact the Territory Managers to define the scheduling of operations

　　Once the identity of the technicians to be involved has been confirmed by the TM (NCR technicians or subcontractors): dispatch of equipment via the mail service or subcontractor and monitoring of equipment arrival

　　Informing the Customer of the defined schedule

　　Informing Technicians and TMs about the Project, sending documentation

　　Management of escalations (customer contact point)

　　Follow-up on penalty notices and send them to the customer. In the absence of a penalty notice, tracking of interventions in Oracle with

　　SR closures

　　Request for invoicing from the customer (monthly), then transmission of information to the Customer team.

　　Fulfilment (SOS) team to prepare and send the invoice.

　　Preparation and monitoring of POs

　　reporting

　　Specific professional knowledge and skills

　　Thoroughness

　　Communication skills

　　Project management

　　Availability

　　Sense of customer service

　　Main external working relationships

　　Clients

　　Sub-contractors

　　Suppliers

　　Service providers (shipment of materials)

　　Main internal working relationships

　　Sales representatives

　　CSM

　　Other Project Managers and TS management

　　TM/ Technicians

　　National Support

　　Mail Service

　　Offers of employment are conditional upon passage of screening criteria applicable to the job

　　EEO Statement

　　Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

　　Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

　　Help us run the world's top brands.

　　At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

　　We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.