The Role

　　This role is responsible for managing projects within our Services Delivery team. Working closely with the customers, consultants and internal teams to scope, manage and mitigate risks and meet milestones.

　　Responsibilities:

　　Client Satisfaction/Management

　　Work with Managing Consultants to ensure correct and qualified Allocate and RLDatix resources are assigned to the Customers Project(s)

　　Attend and contribute to the regular Project Meetings as project lead

　　Ensure the assigned Allocate and RLDatix project team is fully briefed on project scope and delivers the project on time and to agreed budgets

　　Listen to issues raised by the Customer and take corrective, effective actions and escalations as appropriate

　　Project Management

　　Accurate setup and resource allocation in the professional services administration system

　　Monitoring of time spent against budget and timely identification of Change Requests when existing scope and budget is likely to be exceeded

　　Identification and escalation of project issues as appropriate

　　Protection of company IP and collection of IP built on customer projects

　　Project Status report ownership

　　Conduct post implementation reviews

　　Project Profitability & Commercial Management

　　Ensure the project conforms to the agreed duration, Daily Rates and Margin %

　　Ensure all the required contractual documents (Professional Services Agreements, Engagement Authorisations) are signed and in place prior to commencing project delivery

　　Ensure the implementation methodology is adhered to

　　Review and approve/reject all Time and Expenses for the projects in a timely manner

　　Ensure incurred expenses are re-billed to client in accordance with the Professional Services Agreement Terms & Condition

　　Competencies Required:

　　Time Management – Must illustrate excellent capability to manage time and ensure required workload is organised to deliver within tight timeframes

　　Planning and Organising – Must be able to use foresight to adequately plan and ensure delivery of implementation projects to time and in line with customer needs

　　Customer Centric - Strong and accomplished customer facing skills and experience

　　Financial – a full understanding and previous experience of managing project profitability

　　Cross Team Working – successfully works with the wider team (Sales, Product, R&D, Support and Customer Success)

　　Influence – The ability to influence stakeholders where required to ensure successful delivery of project

　　Analytical thinking and Problem- Solving Skills – Must have an analytical mindset and approach to problems and issues

　　Resilient – Must be able to cope effectively with unexpected events that may occur within projects both internally and client facing, to bounce back and ensure that successful outcomes are reached

　　Experience:

　　Experience of managing software migration projects

　　Budgeting and cost management

　　Excellent Communication and information management skills

　　Extensive programme stakeholder management experience

　　A strong understanding of risk and issues management processes

　　Experience of working in conjunction with Sales Account Managers

　　Well presented

　　Package Software Implementation experience

　　At least 3 years Project Management experience

　　Highly competent in the use of Project Business Tools (including Visio, Word, Excel, PowerPoint, MSProject, Smartsheet)

　　Experience implementing Workforce Management or Patient Safety/Risk Projects