Project Coordinator Location: Richmond, VA Duration: 3 Months Description: Job Description: Monitor and maintain business critical processes to ensure they are followed correctly and help to resolve issues or escalate appropriately. Maintain and update process documents. Collect and analyze data and measure effectiveness of existing business processes. Communicate updates with internal customers and leadership on new and existing processes and provide internal customer support as needed. General Responsibilities: Monitor multiple processes to ensure they are followed correctly by the business; correct issues or escalate with manager if controls are not working as planned. Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place. Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; suggest improvements to processes. Research best practices. Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives. May develop project plans to execute process development and/or re-engineering. Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations. Will be cross trained in all team processes to provide backup help if needed. Basic Qualifications: High School Diploma, GED or equivalent certification At least 1 year of experience with G Suite Experience working with data extracting it out of systems, manipulating it, conducting analysis and drawing conclusions Preferred Qualifications: Bachelors Degree or military experience an Internet company experience Business Process Management Certification As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.