Summary This position is located in the Health Services Division, Integrated Support Services Directorate, Chief Operating Officer. Responsibilities This position is located in the Integrated Support Services Directorate (ISS) in the Health Services Division (HSD). The Health Services Division is responsible for the occupational health and wellness program and workers compensation program for Library employees and emergency medical response for employees and visitors to the Library. The Program Specialist provides staff support, technical support, and advice in a wide range of matters related to the fulfilling the mission of the Integrated Support Services Directorate and specifically to the Health Services Division leadership. The primary duties of this position will be to manage the online presence of Health Services Division to include share drives, collaboration software program pages and files, HSD intranet website, and the Medical Information Management System (electronic medical record (EMR)). The incumbent will utilize technology, including specialized software programs, to support Division work responsibilities. This includes troubleshooting software applications, monitoring and applying updates to software applications, and adapting application attributes to meet office workflow requirements. The incumbent will prepare various program administrative documents to support the administration and management of various Division programs; update various system administration documents in support of the EMR. The incumbent will be responsible for formatting, maintenance and communication of documents such as contingency plan and employee import program, platform enhancement release notes; performance of User Acceptance Testing and assuring compliance with security plans and contingency plans. In addition, the incumbent performs research and analyses; carries out special projects; prepares correspondence; and acts as a liaison handling communication with persons and/or groups within and outside the organization. Serves as a trusted confidant and exercises a management sense of what needs to be done and when to do it. Keeps informed of the Division responsibilities, including a broad understanding of the policies, operations, and practices of Integrated Support Services and an understanding of current developments. Uses an understanding of Library policy, status of projects, and knowledge of the Division priorities to convey information, orally and in writing, in a reliable and effective manner. Shifts priorities frequently to meet unusual demands. Researches and/or analyzes operational and administrative issues as directed. Determines pertinent issues and collects relevant information from a wide variety of sources. Assists the Chief in the resolution of complex program or administrative issues or problems. Independently resolves well-precedented issues. Reviews information and applies standard analytical techniques. Develops recommendations and proposals. Prepares studies and briefing papers for management meetings. Assures timely dissemination of agendas, reports, and memoranda. May provide advice and guidance to managers and employees on questions and situations related to the administrative services provided. Provide guidance to managers and supervisors in human resources matters such as classification, leave administration, removal and conduct issues, adverse actions, promotions, training, and staff recognition. May serves as liaison to the human capital office. Coordinates with the respective organizations on timely completion of tasks, issue resolution, and initiatives. Provides support to various programs as a primary point of contact or liaison. Serves as a member of key program related working groups, committees, and project teams. Reviews and annotates correspondence and other material of a policy nature sent to the Chief for approval or recommendation; Follows through to ensure that deadlines are met. Prepares replies on own initiative to routine queries of a technical and policy nature for the Chief’s signature. Drafts correspondence and memoranda of a special or confidential nature for the signature of the Chief. Brings urgent matters to the attention of the Chief. Uses standard approaches to perform a variety of duties related to special projects involving Division program issues. Conducts independent inquiries in response to project requests. Analyzes Division work functions and requirements and gathers data relating to mission and project goals. Reviews results for next steps. Follows established policies, practices, and procedures for the delivery of accurate and viable product and/or solutions. Performs other related duties as assigned. The position description number for this position is 320257. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. The incumbent of this position will work a flextime work schedule. This is a non-supervisory, non-bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement. Requirements Conditions of Employment Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment. Qualifications Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to Problem Solve and Make Recommendations Related to Administrative and Program Needs. * Ability to Serve as a Liaison and Interact Collaboratively with Others. * Ability to use and manipulate computer systems and software applications. * Ability to plan, prioritize, organize, and perform duties and tasks. * Ability to communicate in writing. Ability to Exercise Initiative, Good Judgment and Discretion. Ability to communicate effectively other than in writing. Education Additional Information Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade. The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply. Applicants must submit a complete application package that is received by the closing date of this announcement. Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see: Vetting Process This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email [email protected]. The decision on granting reasonable accommodation will be determined on a case-by-case basis. Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant’s college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email [email protected]. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM. The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement. Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement. The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit. A “Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints. Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.