Minimum qualifications:

　　Bachelor's degree or equivalent practical experience. 2 years of experience in program or project management.

　　Experience in internal stakeholder management. Experience in data analysis (i.e., SQL, mySQL, database queries, or similar).

　　Preferred qualifications: Certification in PMP (Project Management Professional). Experience with Six Sigma (Green or Black), Lean, or other quality tools.

　　Experience with vendors or vendor management.

　　Experience working with multiple large datasets.

　　Experience in content operations or Trust and Safety.

　　About the job

　　Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

　　In Trust and Safety Scaled Operations Quality, our mission is to set the gold standard for quality assurance in the trust and safety industry.

　　Trust and Safety's extended workforce of manual reviewers is the largest in the fraud, spam, abuse, and content moderation industry. Establishing trusted and proven quality assurance standards for the work of our extended workforce is critical, as incorrect decisions made by manual reviewers can have significant implications on users and/or on machine learning models which consume the labels produced in the manual review process.

　　As a Program Manager, you will have the opportunity to influence the Trust and Safety approach to quality assurance. Your day-to-day work will be a fun and challenging combination of classical program management with a technical aspect to it, and owning the quality monitoring and assurance for a portfolio of workflows.

　　At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

　　The US base salary range for this full-time position is $114,000-$167,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

　　Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

　　Responsibilities

　　Ensure that Trust and Safety has the metrics and tools in place to proactively detect any quality-related issues.

　　Own quality monitoring and reporting for an assigned portfolio of workflows.

　　Ensure consistency and scale in the Trust and Safety approach to quality.

　　Develop sufficient product-level expertise to be able to effectively challenge existing workflow designs and propose changes to drive continuous improvement and/or mistake proofing.

　　Represent Trust and SafetyQuality in front of cross-functional partners and gain and maintain their trust in how quality is being managed.