Description

　　“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos

　　Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.

　　We are looking for high-potential, innovative, and a results oriented professional to join Amazon India who can work in ambiguous situations and chart the way forward. By joining the Operational Excellence team as a Program Manager for the Consumables Category, you will drive high-visibility and strategic programs as well as leverage Analytics to lead process improvement initiatives. And will be equally comfortable digging into business requirements as you are driving operational efficiencies.

　　Key job responsibilities

　　Define and execute tactical and strategic plans towards achieving the program vision and goals through efficient program, operations and stakeholder management

　　Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from stakeholders and actively report progress on the goals

　　Work with program, supply chain operations, and product management teams to understand program requirements and jointly develop a solution which solves a larger business problem

　　Serve as leaders and point of contact for escalated contact resolution for complex problems

　　Continuously perform data based Analytics to identify issues and report key insights, subsequently building data backed business cases

　　Develop and maintain key relationships with internal stakeholders locally and around the world

　　We are open to hiring candidates to work out of one of the following locations:

　　Bengaluru, KA, IND

　　Basic Qualifications

　　5+ years of program or project management experience

　　3+ years of working cross functionally with tech and non-tech teams experience

　　3+ years of defining and implementing process improvement initiatives using data and metrics experience

　　Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

　　Experience defining program requirements and using data and metrics to determine improvements

　　Bachelor's degree in IT or equivalent

　　Experience and strong interest in Operations, proven ability to define efficient and scalable processes through root cause identification and defect elimination

　　Strong critical and analytical thinking; ability to solve complex and ambiguous problems, and perform cost benefit trade-offs

　　Excellent communication, presentation and persuasion skills; demonstrated success in achieving buy-in for an innovative, bold and strategic solution

　　Strong bias for action; ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment

　　Self-driven, ability to work independently to develop and execute strategies with minimal supervision

　　Preferred Qualifications

　　3+ years of driving process improvements experience

　　Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

　　Consulting experience, MBA from a top-ranking institute and basic understanding of Profit & Loss statement and its drivers.

　　Experience in E-commerce environment; related experience in process improvements, operational excellence

　　Familiarity with concepts of Machine Learning models and their use in an operations setting

　　Technical aptitude to quickly grasp complex issues and innovate and build solutions for quick deployment

　　Working with Finance, Tech/data sciences teams to root cause issues and influence the launch of solutions.