Job summaryAt Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online.We hire the world's brightest minds and offer them an environment where they can relentlessly innovate for our customers. As a member of the IT Services organization, you will have an opportunity to make a valuable contribution to that goal.Do you thrive on the meaningful work of high-impact change management within technology driven organizations? We are looking for a Program Manager to raise the bar in change management to drive and accelerate change initiatives in IT Services to meet the customer experience and productivity goals - with an impact that spans across the entire network. In this role, you will support change management strategy, ensuring adoption and success measures are met as we continue to learn and evolve our approach. The ideal candidate will directly support implementing the strategy for change management, ensuring adoption and success measures are met and will be expected to spot risks and ask the right questions to ensure appropriate trade-offs are considered. This position will leverage mechanisms to effectively support the implementation of enterprise changes that impact Amazonians through a wide array of IT deployments.With strong bias for action, our team moves fast to break down complex problem, allowing us to make data driven decisions that best serve customers. We work within unexplored and ambiguous spaces and apply rigor and structure to improve success. We strive to be highly collaborative, working cross-functionally to raise the bar in IT Services at Amazon. This position will partner closely with Program, Product, and Operational teams as well as regularly communicate with cross-functional leaders throughout the company. If you are a change leader and thrive working in a complex and fast-paced environment, we want to talk to you. The qualified candidate will possess the ability to:Key job responsibilities* Manage complex problems; analyze data; highlight trends, gaps, etc.; and report key metrics.* Partner with cross-functional teams in Amazon to drive the design, development, delivery and management of stakeholder assessments, change impact assessments, and communication plans to ensure business readiness and adoption for change deployment.* Construct clear and concise verbal and written communications to ensure all stakeholders are informed of progress, changes, expectations, and next steps.* Assess costs and benefits, identify and mitigate risks, manage escalations, anticipate and make tradeoffs, and balance business needs with technical constraints.* Conduct impact analyses, assess change readiness and identify key stakeholders.* Partner with ITOPM Portfolio Managers to deliver projects having local or regional impact.* Define program requirements and drive team(s)/partners to meet time-bound objectives.* Lead and coach key stakeholders in change management process and strategy.* Identify risks, anticipate and manage resistance, develop specific plans to mitigate any challenges, clear blockers, and escalate appropriately.We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USA- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experienceOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location an