Description

　　At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. The Amazon Furniture team is seeking a customer-obsessed Program Manager, with a strong track record of delivering results, to own customer experience programs to deliver a seamless purchase experience to our customers. The ideal candidate is a data-driven self-starter with experience in project management, an interest in thinking on behalf of customers, and a drive for challenging the status quo on processes.

　　The program manager will work closely with both internal and external partners to propose strategies and drive alignment with diverse set of stakeholders and manage implementation of identified initiatives. This will require a willingness to dive into the details, solve new problems as they arise, leverage high judgment and gut instinct, and look around corners.

　　Key job responsibilities

　　The role will be responsible for driving post purchase experience for furniture

　　Deep dive and identify key customer pain points

　　Design initiatives to drive a seamless post purchase experience

　　Drive alignment with cross functional teams to prioritize and implement solutions

　　Design scorecards and drive effective mechanisms to constantly drive improvements

　　We are open to hiring candidates to work out of one of the following locations:

　　Bengaluru, KA, IND

　　Basic Qualifications

　　3+ years of program or project management experience

　　3+ years of working cross functionally with tech and non-tech teams experience

　　3+ years of defining and implementing process improvement initiatives using data and metrics experience

　　Bachelor's degree

　　Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

　　Experience defining program requirements and using data and metrics to determine improvements

　　Preferred Qualifications

　　3+ years of driving end to end delivery, and communicating results to senior leadership experience

　　3+ years of driving process improvements experience

　　Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

　　Experience building processes, project management, and schedules