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　　Day - 08 Hour (United States of America)

　　Located in the heart of Silicon Valley, Stanford Health Care’s (SHC) mission is to heal humanity through science and compassion, one patient at a time. Hospitality Services, comprised of 6 non-clinical departments, interact daily with patients, staff, and visitors, creating significant opportunities for impacting and enhancing the patient and employee experience.

　　The Hospitality Services Program Coordinator supports and leads existing and new programs for departments under Hospitality Services. Responsibilities include:

　　• Administrative Support and Program/Project Management

　　o Supports department projects, programs, and process improvement initiatives

　　o Calendar and Meeting Management

　　o Room and Space Reservation Software Administrator

　　o Collaborative (Hoteling) Workspace Management

　　• Reporting and Dashboard Management

　　o Data Analytics

　　o Expense Reporting

　　o Space and Room Utilization Reporting

　　o Operations Dashboard Management

　　• Event Planning and Coordination

　　o Planning and coordination for internal events

　　o Handles the production of collateral marketing and event materials for all internal activities

　　Qualifications and skills are listed below in the job description.

　　Additional technical skills:

　　• Experience with business intelligence tools such as Tableau and/or Domo

　　• Proficiency in PowerPoint

　　• Excellent organizational and time management skills

　　This is a Stanford Health Care job.

　　A Brief Overview

　　The Program Coordinator is responsible for a full range of planning, implementation and support of new and restructured programs that support Stanford Health Care (SHC) business development and customer service. The role is also in charge of planning and managing logistics for client relationship, marketing, and internal operations and others. The incumbent interfaces internally with Stanford Health Care (SHC), Lucile Packard Childrens' Hospital (LPCH), and School of Medicine (SOM) senior management, Corporate Partners and Executive Health Program Departments, Stanford Alumni networks and Stanford University Departments in all disciplines. External contacts include multinational corporations, medical centers, foundations and individual patients and families who have a relationship with Stanford Health Care.

　　The Program Coordinator carries out assigned duties independently and communicates constantly with Managerment. This role works collaboratively with a broad range of stakeholders in clinical, administrative, ancillary and service departments, and manages communication among all departments and School of Medicine.

　　Locations

　　Stanford Health Care

　　What you will do

　　Leads/supports projects to improve internal operations and overall growth; documents project scope and sets project expectations clearly and precisely

　　Institutes workgroups to address necessary processes and procedures required for the existing and new services. Distributes minutes and other relevant communication regarding project activities

　　Plans and implements logistics for (1) internal (SHC, LPCH, SOM and SU) communication on behalf of his/her department, (2) for videoconferencing with SHC clients (education, CME, clinical review and second opinion programs), (3) for business and relationship development overseas, including education outreach programs, consulting engagements, events and travel

　　Understands Care Coordination workflow and key components to help facilitate patient inquiries and visits as needed.

　　Handles the production of collateral marketing and event materials for all International internal and external activities

　　Assists with the selection process for consultants, contractors, and vendors

　　Implements quality control measures to ensure internal operations and projects comply with department, hospital, and university policies

　　Facilitates the assessment, documentation, and recommendations for business process flow as required for changes necessary to achieve project outcomes sought

　　Demonstrates ability to work with any customer, client, or vendor regardless of race, gender, sexual orientation, religious, or cultural beliefs

　　Acts as an ambassador for Stanford Health Care in dealing with the community in the course of carrying out all assignments.

　　Performs other related and incidental duties as needed or assigned.

　　Education Qualifications

　　Graduation from an accredited college or university wit h a bachelor’s degree.Experience Qualifications

　　Four (4) or more years related work experience in development, office management or customer service

　　Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

　　Required Knowledge, Skills and Abilities

　　Understanding of and ability to apply project management methodology and process/performance improvement principles

　　Demonstrated ability to analyze and synthesize high volume of information

　　Ability to write clear, concise research documents with attention to accuracy and detail

　　Excellent written/oral/interpersonal communication skills

　　Additional language skills (other than English) highly preferred

　　Ability to interact with diverse groups and an international audience

　　Organizational skills to handle several projects simultaneously, prioritize, meet deadlines, work independently and solve problem

　　Ability to maintain confidentiality, independent judgment and initiative required

　　Skilled and proficient in the use of personal computers (Word, Excel, Access, on-line databases, CD ROM, and the internet)

　　Ability to develop materials for marketing, event planning, education, etc.

　　Ability to establish and sustain relationships with staff members and a variety of internal and external working groups and individuals

　　Familiarity with or ability to quickly become familiar with the organization and array of services provided by an academic medical center.

　　Licenses and Certifications

　　NoneThese principles apply to ALL employees:

　　SHC Commitment to Providing an Exceptional Patient & Family Experience

　　Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

　　You will do this by executing against our three experience pillars, from the patient and family’s perspective:

　　Know Me: Anticipate my needs and status to deliver effective care

　　Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

　　Coordinate for Me: Own the complexity of my care through coordination

　　Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

　　Base Pay Scale: Generally starting at $45.48 - $59.12 per hour

　　The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

　　At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

　　As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

　　Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .