Summer Operations Associate

　　Job Details

　　Job Location

　　HeadQuarters - Taylorsville, UT

　　Position Type

　　Seasonal

　　Travel Percentage

　　Up to 50%

　　Job Category

　　Customer Service

　　Description

　　If you want to have a FUN summer, make new friends, learn new skills, and work for a not-for-profit organization with an amazing mission, we want you to join us this summer!

　　Waterford Upstart provides four-year-old children access to the highest form of academic support in their early education at no cost to participants. Waterford Upstart offers personalized education and coaching, a computer and internet if needed, and adaptive education software. Our Summer Operations Associates play an important role in helping us achieve our organizational mission and providing an excellent experience to all families!

　　Our summer is split up into two halves: the Warehouse Season and the Events Season.

　　During the Warehouse Season, you will be working in our offices in Taylorsville and West Jordan, Utah to help prepare equipment to be sent out to families participating in the program. You will also perform equipment collections, administrative duties, and learn what happens behind the scenes to make our events run successfully. These tasks are often repetitive in nature. You can expect to work four 10 hour shifts each week (to total 40 hours a week) during the first half of the summer.

　　During the Events Season, you will travel around the state of Utah running Family Orientation Events for our participants. This will involve a high level of interaction with both parents and children, along with presenting to parents and entertaining children during the events. You can expect to work four 8-10 hour shifts each week (to total 35 - 40 hours a week) during the second half of the summer. You can also expect a couple overnight trips during the Events Season with occasional half-days on Saturday (for overtime). Due to the nature of running events, Associates will have very limited vacation time during the Events Season.

　　This position will run from June 3 - end of August. Opportunities to start earlier (May 1) and/or stay on later (October) will be available if interested.

　　Responsibilities

　　First 6 weeks

　　Prep and prepare equipment to be shipped to participants

　　Process equipment returns

　　Equipment collection attempts

　　Assist in preparing materials for and working the End of Year Celebration Events

　　Complete various administrative tasks

　　Last 6+ weeks

　　Travel to and host engaging Waterford Upstart Orientation events throughout Utah

　　Position may include occasional travel to events outside of Utah (this is not guaranteed for all Associates)

　　Present program training material to families

　　Lead engaging activities with children during events

　　Maintain positive and professional interactions with caregivers, children, and partners

　　Provide excellent customer service

　　Continuously champion, promote, and advance diversity, equity, and inclusive excellence at Waterford.org

　　Qualifications

　　High school diploma or GED

　　Excellent communication skills, including experience communicating with young children

　　Strong public speaking/presentation skills

　　Willing and able to drive or make transportation arrangements to our offices in Taylorsville, Utah or West Jordan, Utah everyday

　　Able to lift 40 lbs, bend, stoop, reach, and stand for long periods of time

　　Proactive, attentive to details, and ability to follow complex processes, including use of computers

　　Willing to learn new software (Salesforce, CRM)

　　Willing to work long hours, including early mornings, late nights, and occasional Saturdays (for overtime)

　　Able to do repetitive tasks for long periods of time

　　2+ years customer service, events, or similar experience preferred

　　Fluent in Spanish is a plus (ability to host events and present in Spanish)

　　Pay for this position starts at $16 - $16.50 per hour. If you are currently attending college and are interested in pursuing internship credit for this experience, Waterford.org is happy to support you as you work with your university to do so.

　　A $100 bonus will be given to Associates after their first six weeks of work is completed.

　　About Waterford.org

　　Waterford.org is an education not for profit with a mission to achieve universal literacy for children through equity, access, and parent empowerment. Waterford creates programs that empower parents and caregivers as a child's first teacher at home and supports teachers in the classroom. Currently, Waterford.org serves over 300,000 children across 43 states every year.

　　Our Commitment to Equity & Inclusion

　　Waterford.org's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children, families and caregivers in underserved communities. At Waterford, we actively seek talent who bring different backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.

　　Working at Waterford.org

　　Waterford.org team members are located across the United States and primarily work from home. We anticipate this seasonal, full time, hourly position will pay $16.00 - 16.50 per hour depending on the education, experience and skill level of the individual we hire. In addition to hourly compensation, seasonal team members are eligible to participate in Waterford’s retirement plan. Team members' contributions are matched up to 5% by the organization.

　　Waterford.org Employee Growth & Applications

　　At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.

　　Equal Opportunity Employer

　　Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.