Job DetailsJob LocationWenatchee - Wenatchee, WAPosition TypeFull Time Salary Range$19.00 - $22.00 HourlyTravel PercentageUp to 50%DescriptionWage:$19.00 - $22.00 hourlyScheduled Work Hours:Mon - Fri,Benefits* Medical/Dental* FSA* 403(b) Retirement* Additional Voluntary Benefits* Paid Holidays* Vacation/Sick Leave* Education Assistance Program* Employee Assistance Program* Longevity awardsPosition Summary:To provide support to the Agency by offering efficient and caring service to all callers, collaterals, clients, to relay accurate and timely information to staff and to complete work in a timely, professional fashion according to Agency standards.Responsibilities:Provide clerical support for all Agency departmentsAnswer incoming calls promptly with the standardized greeting on a multi-line telephone system and any applicable cellular or radio communication related to Diversion team activitiesMaintain HIPAA protocol at all timesCheck all telephone messages left after hours and forward in a timely and accurate manner to the appropriate personnelInform callers they may be transferred to voice mail if the individual is not availableEnsure callers are getting transferred to the correct individualUtilize voice mail and handwritten messages appropriately as requestedUpdate phone directoriesMaintain schedule of staff who are on/off duty or on vacation/sick leave, and assist Team Leads and Director in tracking, schedule changes throughout day, including running and distributing CareLogic Crisis and Diversion reports to the team as requestedReceive and distribute incoming mail accurately to all Agency DepartmentsPrepare and meter all outgoing mail and deliver to post office drop boxCheck all equipment to ensure readiness for use (including stocking paper, toner, etc.)Provide information about the Agency to callersPerform RV and/or office opening and closing procedures per checklistProvide support specific to the Diversion and Crisis mental health programsEnter new patient information into Mental Health databaseSchedule staff appointments in Mental Health databaseAssist in the maintenance of an accurate database for services provided to Mental Health consumersCheck consumer demographics updates at every visitMaintain current and accurate financial eligibility using ProviderOne databaseAssist with the development of informational brochures, newsletters, flyers, etc.Assist with outgoing faxes and coordinate distribution of faces received at the AgencyAssist with special projects as assignedCheck clients in for appointmentsCollect (at time of service) and receipt all client paymentsCheck Medicaid ProviderOne eligibility as neededAnnounce arrival of clients to cliniciansMake changes to appointments accordingly per Televox Report.Schedule/reschedule appointments as neededComplete mental health program staff filing/scanning, correspondences daily and accuratelyReceptionist will be responsible for greeting staff, clients, and visitorsCopying insurance cards and medical coupons from patients and maintains an internal check list for coupons receivedInform staff if an individual is waiting for them in the lobby or other location in the communityEnter and print receipts for client paymentsLog daily mailCoordinate mailings including bulk mailings and other group mailingsMaintain positive, outgoing team atmosphere towards staff and clientsGreet clients and staff in a professional, friendly and attentive mannerBe professional, yet assertive with clients (ie, payments, confidentiality, waiting area rules,)Keep all personal information regarding