Summary:

　　This person possess a high level of product knowledge and general audio theory in the Product Support Group. This position ensures customer satisfaction through daily interaction with customers using written and verbal communication to apply the individual's accumulated engineering know-how to based audio system solutions. The Support Group provides timely and accurate support to clients and other departments within the department so that the company achieves its annual goal. This Support Technician role is a full time, in-office position from 8AM to 5PM Eastern time. Flexibility in office hours is required, as a 9AM-6PM time slot is required on a rotating basis to cover our Western regions.

　　Essential Duties and Responsibilities:

　　The primary responsibility of the Product Support individual is to provide accurate and timely technical support to dealers, consultants and end users related to the selection, operation and troubleshooting of our products and recommend based solutions for customers.

　　The position requires involvement with staff and end-user training, technical writing, market research, product development and tradeshows.

　　Remotely diagnose equipment issues and qualify equipment that may need to be returned for service under warranty.

　　Carry out RMA-related procedures in collaboration with other departments and 3rd party repair center(s) in a timely manner.

　　Must demonstrate clear verbal and written communications skills and possess the ability to explain complex concepts in simple language.

　　The position may require travel an estimated 5% of the time. This may include visits to end-user sites, consultation and technical training for clients, tradeshows & training events.

　　Works toward the successful achievement of the company's sales and profit goal across the territory (USA and Latin America) from the perspective of the Engineering Department.

　　Maintains and improves professional and technical knowledge to provide ideal solutions to customers.

　　Cooperates with colleagues in other departments to meet the corporate objectives and customers' expectations.

　　Prepares reports as needed.

　　Education/Experience:

　　Bachelor's degree or equivalent experience in troubleshooting, designing, and installing audio systems. At least 3 years of related experience required.

　　Language Skills:

　　Ability to read and interpret documents.

　　Ability to write reports and correspondence.

　　Ability to speak effectively before groups of customers or employess of organizations. Bi-lingual is a must. Both Spanish and English must be fluent.

　　Certificates,Licenses,Registrations:

　　NICET III (Audio) or Avixa CTS-I or -D certification is preferred

　　Other Skills and Abilities:

　　2D AutoCAD (AutoCAD LT) will be used in system design documentation. Speaker coverage simulation using our proprietary software and AFMG's EASE Focus, EASE Address, and EASE 4.3 are used in more complex designs. Call logs and service requests are performed in SalesForce.

　　Ability to read and interpret schematic drawings is a plus.We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.