Cornerstone OnDemand is seeking a Product Support Specialist to provide application support for assigned Cornerstone products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications, and effective issue resolution.

　　In this role you will...

　　Assist Customers with their technical and operational queries & problems related to Cornerstone Products via phone, email, and ticketing system Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements Resolve Customers' issues where possible otherwise provide the relevant information & analysis for further Support levels Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally Contribute to the Knowledge Base by creating & updating articles Collaborate with other technical teams on case resolution

　　You've got what it takes if you have...

　　Fluency in English, additional languages welcomed (French or German preferred)High commitment and a background in a problem solving, customer support environmentHighly organised with experience of processes, SLA's and tools in Customer SupportStrong written and verbal communication skills with an ability to communicate confidently and articulately with customersAbility to listen effectively and show patience while working with customersAbility to multitask effectively and work well under pressureAbility to influence in order to build productive relationships across teamsExperience troubleshooting web applicationsBasic knowledge of network diagnostics such as fiddler traces and browser developer toolsAbout 2 years of prior experience in Customer Support working with HRIS, CRM or other Cloud Solution SuitesDemonstrated commitment to valuing diversity and contributing to an inclusive working and learning environmentConsideration for privacy and security obligations