Product Support Consultant 2 is responsible for implementing and supporting the onboarding of channel sales data reporting partners. The Product Support Consultant 2 must have an understanding of relational databases, including knowledge of the SQL language, in order to perform database queries. The Product Support Consultant 2 will also be responsible for analyzing and implementing other data formats such as EDI, EDIFACT and Excel for creation and validation of data parsers.   

　　Job Responsibilities: 

　　*Analyze and implement data formats such as EDI, EDIFACT and Excel for creation and validation of data parsers 

　　*Maintain relationships with internal and external clients and assist with identifying and resolving issues and needs. 

　　*Complete weekly/daily functional tasks, track outputs and create and document processes. 

　　*Experience monitoring ticket queue and triaging/working on tickets  

　　*Collaborate with other members of the Tier 1 and Tier 2 support teams to ensure timely, efficient, and quality service delivery to all customers. Effectively follow established escalation process to Tier 3. 

　　*Review and understand data flow for all customers. 

　　*Work with other teams and departments to ensure efficient and optimized data processing and flow. 

　　*Interface with the Operations, Engineering, QA, CA and Partner Onboarding teams. 

　　*Manage ad hoc requests from internal and external clients. 

　　Job Requirements: 

　　*Solid communication skills and ability to communicate effectively and professionally with internal and external customers. 

　　*Intermediate Excel skills including formulas, linked worksheets, formatting, editing, troubleshooting. 

　　*Strong understanding of relational databases. 

　　*Ability to work off hours as required and change shifts as 24/7 coverage is needed. 

　　*Intermediate Microsoft 10, Outlook and Office Suite. 

　　*Intermediate SQL required. 

　　*Familiarity with a DBMS like Oracle or SQL Server a plus. 

　　*Knowledge of Salesforce.com and integration methods a plus. 

　　*Experience working with Business Objects a plus. 

　　*Experience working with databases or in data processing environment a plus. 

　　*Exposure and basic knowledge of a programming language required (Java a plus). 

　　*Exposure and basic knowledge of a scripting language a plus. 

　　*Exposure and basic knowledge of XML a plus. 

　　*Bachelor’s degree or equivalent a plus. 

　　At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. Positions are eligible to participate in either our employee bonus program or commission payments, depending on the nature of the role. Model N employees have the opportunity to become Model N shareholders through our employee stock purchase plan. 

　　Additionally, Model N offers a robust total rewards package that supports individuals to be their best and protects the well-being of participating dependents. Such benefits include medical, dental, vision, health savings, flexible savings, commuter benefits, matching 401K, ESPP, PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career growth and much more. 

　　The base salary for this position will be $53,100 - $79,700.  If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters.  We are constantly opening up new positions and you might match another opening at a different level. 

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　　At Model N, we believe our collective success stems from the uniqueness of every individual's diverse backgrounds, experiences, and expertise; we call this the N Factor. So don’t allow uncertainty to keep you from applying to join our team. If you don’t meet the exact criteria but can demonstrate your skillset is the best for the job, we’d love to talk with you. We’re curious to know, what’s your N Factor?    

　　About Model N  

　　Model N enables life sciences and high tech companies to drive growth and market share, minimizing revenue leakage throughout the revenue lifecycle. With deep industry expertise and solutions purpose-built for these industries, Model N delivers comprehensive visibility, insight and control over the complexities of commercial operations and compliance. Our integrated cloud solution is proven to automate pricing, incentive and contract decisions to scale business profitably and grow revenue. Model N is trusted across more than 120 countries by the world’s leading pharmaceutical, medical technology, semiconductor, and high tech companies, including Johnson & Johnson, AstraZeneca, Stryker, Seagate Technology, Broadcom and Microchip Technology. For more information, visit www.modeln.com. 

　　Equal Opportunity Statement 

　　Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.  

　　For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at http://www.modeln.com/applicant-and-employee-privacy-notice/   

　　We’re constantly growing and may have something for you later on if this is not the right opportunity for you. Check out our career site to learn more about Model N or view other jobs: https://www.modeln.com/company/careers/