Responsbilities:Customer Advocacy Related (35%) Develop and maintain strong relationships with key customers, understanding their needs and challenges to inform competitive strategies and customer-focused initiatives Collaborate with the customer success and marketing teams to leverage customer stories and testimonials, ensuring alignment with the company's narrative Drive customer conference, webinar, customer advisory board (CAB), and product advisory group (PAG) meetings in collaboration with customer success, sales, marketing, and product teams Moderate a peer-to-peer user community program, leveraging collaboration tools, customer events, webinars, and user groups to foster a sense of community Own the process of coordinating content for the monthly customer newsletter and report on its engagement Work with customer success and customer marketing teams to operationalize and promote an ongoing NPS/CSAT measurement, along with upsell/cross-sell programs Support a customer-centric benchmark program to help customers understand their performance relative to peers Optimize and report on customer advocacy considering # of testimonials, # of success stories, # of webinars/presentations, % participation in CAB/PAG, % attendance at Rainmaker, NPS/CSAT, % co-marketing of CAB members, and upsell/cross-sell revenuePMO Related (65%) – Analyst Relations, Product Launch, and Content Tracking Work closely with senior leadership and product marketing to support a comprehensive engagement plan with key industry analysts Help design, execute, and manage overall industry analyst, influencer, and thought leader engagement plan Along with senior leadership and product marketing, engage with industry analysts, industry influencers, and thought leaders for an overall positive sentiment Maintain regular communication with analysts and influencers to engage and educate these communities on company strategy, roadmap, and product updates Manage analyst/influencer program activities such as participation in analyst research, conferences, advisory days, briefings, inquiries, and reporting Create an analyst engagement calendar and socialize Report on analyst engagements on # of briefings and inquiries, analyst coverage of Model N, and referrals received from analysts Coordinate all elements of the product launch process including value proposition articulation, development, and execution of go-to-market plans and internal organizational readiness Apply the global product launch process to all product launches (new and seasonal), managing multiple launches at the same time Understand the scope and operational requirements and impacts of all cross functional teams for each launch as well as tailor the launch GTM outcomes based on the launch tier (1, 2, or 3) Work with product management and product marketing teams to ensure sales, solutions, services, and partner training are developed and delivered on time Maintain a calendar of future launches, communicating and educating launch process out to the operational stakeholders Coordinate regular launch team meetings, publishing notes and action items to team members Report on product launches including cross-functional readiness, # of tier one/two launches, # of trainings delivered across teams, revenue of launched products, and # of times launched on-time Create and circulate content style guide. Edit, proofread, and improve the content Support content marketing content-driven buying journey strategies by developing high-quality content by collaborating with design and writing teams (internal/external), as well as with product marketing, product, and demand gen teams Create an editorial calendar, delegate tasks, and ensure that content-marketing deadlines are met Support and report on content considering web traffic, MQLs, opportunities created, SEO, and Google Analytics Report on # of content created, impact of content, and # of opportunities created

　　QualificationsBachelor’s degree, MBA a plus6+ years of proven customer advocacy, product launch, content, and analyst relations expertise with knowledge of the enterprise applications and the B2B technology marketExperience in launching new high-tech products and communicating benefitsExceptional analytical, critical thinking, and problem-solving skillsStrong written, verbal, and communication skills with impeccable attention to detailAbility to manage multiple projects simultaneously in a fast-paced environmentCollaborative team player, respectful of others, with excellent interpersonal skillsProficiency in Microsoft Office suite (Word, Excel, PowerPoint) and ability to quickly learn research databasesSelf-starter with a proactive, highly collaborative, and innovative work approach

　　At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. Positions are eligible to participate in either our employee bonus program or commission payments, depending on the nature of the role. Model N employees have the opportunity to become Model N shareholders through our employee stock purchase plan. 

　　Additionally, Model N offers a robust total rewards package that supports individuals to be their best and protects the well-being of participating dependents. Such benefits include medical, dental, vision, health savings, flexible savings, commuter benefits, matching 401K, ESPP, PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career growth and much more. 

　　The base salary for this position will be $140,600 - $211,000.  If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters.  We are constantly opening up new positions and you might match another opening at a different level. 

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　　At Model N, we believe our collective success stems from the uniqueness of every individual's diverse backgrounds, experiences, and expertise; we call this the N Factor. So don’t allow uncertainty to keep you from applying to join our team. If you don’t meet the exact criteria but can demonstrate your skillset is the best for the job, we’d love to talk with you. We’re curious to know, what’s your N Factor?    

　　About Model N  

　　Model N enables life sciences and high tech companies to drive growth and market share, minimizing revenue leakage throughout the revenue lifecycle. With deep industry expertise and solutions purpose-built for these industries, Model N delivers comprehensive visibility, insight and control over the complexities of commercial operations and compliance. Our integrated cloud solution is proven to automate pricing, incentive and contract decisions to scale business profitably and grow revenue. Model N is trusted across more than 120 countries by the world’s leading pharmaceutical, medical technology, semiconductor, and high tech companies, including Johnson & Johnson, AstraZeneca, Stryker, Seagate Technology, Broadcom and Microchip Technology. For more information, visit www.modeln.com. 

　　Equal Opportunity Statement 

　　Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.  

　　For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at http://www.modeln.com/applicant-and-employee-privacy-notice/   

　　We’re constantly growing and may have something for you later on if this is not the right opportunity for you. Check out our career site to learn more about Model N or view other jobs: https://www.modeln.com/company/careers/