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Product Operations Specialist
Product Operations Specialist-March 2024
Uncasville
Mar 29, 2026
About Product Operations Specialist

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://www.myworkday.com/mohegan/d/inst/1$9925/9925$5549.htmld

Primary Duties and Responsibilities includes but not limited to:

Work with the Product Manager and Director to manage and deliver on digital gaming projects, product operations and product analysis and reporting

Online Casino Game Management, including addition of new games into the platform as they come out, placement and organization of game tiles within the app to ensure optimal performance of games

Maintain update in-app FAQ Knowledgebase articles, changes to policy pages, and promotional pages, within the products

Coordinate with our Online Marketing team to assist in the execution of promotions and sweepstakes, including distribution of funds to customers, promo code creation

Act as first point of escalation for our platform providers on any issues requiring attention

Effectively communicate project expectations and requirements to team members, third parties, partners, and stakeholders in a timely and clear fashion

Manage and develop relationships across multiple departments within the company

Coordinate tasks with appropriate personnel, both internal and external

Liaise with project stakeholders on an ongoing basis and manage day-to-day operational the various iGaming products

Ensure game content roadmap and project documents are complete, current, and stored appropriately

Develop full scale project plans, business requests and functional requirements documents

Constantly monitor and report on progress of the projects and product to all stakeholders

Configure and maintain iGaming portals for optimal performance using available data to drive decision making

Conduct regular competitor analysis and maintain marketplace awareness

Extract and produce ad-hoc business intelligence within digital gaming market

Maintain the integrity, performance, and compliance of digital gaming products within regulated territories

Minimum Education and Qualifications:

Bachelor’s degree in Business or a technical field

Experience working with product and project management applications

Ability to create and manage Gantt Charts as well as other similar project management tools

Experience working with online UI, wireframe and mock-up applications preferred

Intermediate knowledge of MS Office applications such as Excel, Word, and PowerPoint

Must understand online project development and management methodologies

Detail-orientated with excellent analytical and problem-solving skills

Demonstrated proven success within a previous role and the ability to work under pressure in a result driven position

Exceptional communication, organizational and interpersonal skills

Be able to demonstrate a high level of integrity and work ethic

Passion for providing the market leading iGaming and Sports betting experience to customers

Competencies: Incumbent will master the following competencies while in this position:

Adheres to compliance and workplace policies, standard operating procedures and jurisdictional regulations and laws

Ability to create effective goals and metrics

Able to envision possibilities, anticipate challenges, and create innovative solutions

Ability to work independently, be proactive, and be decisive using sound judgment

Able to balance employee demands with company obligations and future sustainability

Able to adapt, create, and execute quickly to the evolving needs of the organization

Ability to represent/demonstrate Spirit of Aquai tenets

Ability to influence, establish credibility, and build trust

Training Requirements:

Certifications as required by MGE

MGE Corporate and departmental policies and procedures

Appropriate regulations that pertain to MGE Information Systems

MGE budget planning and analysis process and procedures

Physical Demands and Work Environment:

Office work environment

Must be able to sit in front of a computer screen for extended periods of time

Must be able to work various shifts and flexible hours with occasional travel required

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. MGE reserves the right to make changes in the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

.

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.

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