Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!About the TeamT-Mobile is more than wireless for our customers; we're obsessed with providing value at every turn. Our team is responsible for the product experience for internal network subscription services and partner subscription services. We partner with the world's leading brands to design unique subscription offers exclusive to T-Mobile customers, bringing more value than consumers could receive direct. We work across the partner ecosystems and T-Mobile enterprise to deliver exceptional end-to end execution of partner subscriptions. Customer focus and customer driven development are important skills in our team, no matter the role.Job OverviewThe Product Operations Manager will be the subject matter expert and be accountable for operations support and the performance of a portfolio of T-Mobile products/services, serving as the main interface between Product Management and business partners in other areas of the organization. The primary function of this position are to proactively monitor, analyze and report on performance, troubleshoot and drive the resolution of issues, drive reliability and quality improvements, and provide operational subject matter expertise for future products and services. The Product Operations Manager is expected to interpret operational product/service information, develop communication media and present insights to essential team members, driving action and soliciting support for products. This individual will serve as the operational Product Management resource supporting the product/service lifecycle for other T-Mobile teams such as Engineering, IT, Care, Sales, Marketing, Finance and Supply Chain. This position may have responsibilities to project lead up to six internal and external teams.Job Responsibilities:Product/Service Performance Management - Measure in-market performance against forecasted results and business case achievement of assigned products/services. Monitor for trends and provide regular briefings to product managers and key team members on insights, opportunities and risks. Develop reporting that is used company-wide to provide insight to and promote cross-functional accountability for performance.Product/Service Issue Management - Lead cross functional efforts to identify, prioritize and conduct root cause analysis on a diverse set of issues that impact product/service lifecycle. Requires the ability to perform in-depth analysis of device/network data in partnership with vendors and internal teams. Assign the appropriate level of urgency and influence across teams to drive resolution.Solution Implementation Planning and Support - Own the coordinated efforts of implementing solutions into production. Define acceptance criteria and roll-out strategy for product/service releases with business partners. Validate scope of testing for all product/service impacting infrastructure changes. Audits the solution and validates the desired customer experience. Support development of training programs and troubleshooting materials.Continuous Improvement Projects - Drive a better product/service experience by influencing cross-functional process improvement, and through the proactive identification and authoring of business requirements to be driven into the next iteration or release of a product or service. For known and resolved issues, initiate cross-functional action plans to close gaps between actual and forecasted results.New Product/Service