Calling all innovators – find your future at Fiserv.

　　We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

　　Job Title

　　Product Management Director - Customer Service

　　Job Posting Title: Product Management Director – Customer Service

　　What does a successful Product Management Director of Customer Service do at Fiserv?

　　Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech, consumer/business credit bureaus, government agencies and merchants.

　　As a successful Product Management Director of Customer Service, you will shape the next generation of modern, intuitive and integrated solutions across the end-to-end card life cycle to meet Issuer needs. Your vision and drive will enable Fiserv to deliver world-class card issuing customer service capabilities for Financial and Retail clients which are client-centric, maximize revenue and operational efficiency.

　　What you will do:

　　You will be responsible for the full lifecycle management of our Agent Customer Service Solution Suite.

　　Oversee the utilization of data and client feedback to inform requirements, evaluation of technology trends, and the translation of product vision into a product roadmap and detailed business requirements.

　　Support broader go-to-market initiatives to execute against your roadmap focused on specific success metrics including financial targets, product adoption, and client satisfaction.

　　Craft the product roadmap and detailed requirements leveraging market trends analysis, user experience best practices and ongoing client feedback.

　　Partner with product and technology to develop Agent Customer Service Manager using agile development best practices. Identify and execute on opportunities to accelerate the product development velocity.

　　What you will need to have:

　　Bachelor's degree in business, computer science or a related field required.

　　10-15 years of experience of product Management or Product Development

　　Experience partnering across functions (implementation, architecture, development, sales, marketing)

　　Experience in creating high-quality business and technical requirements.

　　Experience launching new products.

　　What would be great to have:

　　5-10 years of experience in the Payments Industry with a focus on Workflow Optimization or Customer Service.

　　Experience using agile product development methodologies.

　　Experience in with B2B and/or Consumer Software

　　Perks at work:

　　We’re #FISVProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

　　Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.

　　Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

　　Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

　　Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.

　　Advance your career with training, development, certification, and internal mobility opportunities.

　　Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

　　Salary Range:

　　$129,400.00- $217,900.00

　　These pay ranges apply to employees working in New Jersey. Pay ranges for employees working in other states may differ.

　　This role is not eligible to be performed in Colorado, California, New York or Washington.

　　Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

　　Thank you for considering employment with Fiserv. Please:

　　Apply using your legal name

　　Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

　　What you should know about us:

　　Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

　　Our commitment to Diversity and Inclusion:

　　Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Warning about fake job posts:

　　Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

　　Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

　　If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.